Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer support, update records, and ensure service delivery in a fast-paced environment.
- Company: Hall & Kay provides expert fire protection and security solutions with over 140 years of experience.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and health cash plan.
- Why this job: Join a supportive team culture focused on collaboration and continuous improvement.
- Qualifications: Experience in account management and fire engineering, plus strong PC and communication skills required.
- Other info: Potential DBS check required; flexible working hours available.
The predicted salary is between 36000 - 60000 £ per year.
Summary of Role
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
To provide a comprehensive and professional administration function to the Service Division. To provide excellent customer service to our clients whilst maintain accurate records.
You’ll be working in a faced paced but fun environment so this role would suit someone who enjoys being able to juggle priorities and think on their feet.
What you will be doing
* Updating portal and support back office.
* Providing Customer support and responding to queries.
* Attendance to customer calls and reviews.
* Raise job number for emergency call out and send to call out team.
* Creation of bespoke customer reports.
* Responsible for Service delivery of PPM compliance in due period.
* Responsible for providing accurate Service reactive updates.
* Responsible for management of impairment reports.
* Requesting/Generating Linked Work Orders (Verisae), as required, for remedial works quotes.
* Oversee the uploading remedial works quotes to Customer portals, including Verisae.
* Liaising efficiently with Call-Out & Planning Co-ordinator teams.
* Daily monitoring of customer portal and jeopardy management.
* Compile and update amendments contract specifics, Stores, Visits, asset register & price.
* Input and contribution to financial performance.
* Actioning all Customer queries and requests in a timely manner, escalating as required.
* Ensuring that we attain contract specific KPIs & SLAs.
* Developing and maintaining knowledge of all relevant IT systems.
* Ensuring adherence to all Company Policies & Procedures
What we will need from you
* Proven experience in a similar role gained within a Fire Engineering/Sprinkler industry (essential).
* Proven experience in an account management role (essential).
* Excellent PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate level (essential).
* Excellent verbal skills with ability to communicate with customers/stakeholders along with a good standard of written communication (essential).
* Proven attention to detail and accuracy skills (essential).
* Organisational and time management skills (essential).
* Ability to work independently, systematically as well as work in a team (essential).
* Results/task orientation (essential).
* Dedicated customer focus with a genuine commitment to continuous quality improvement (essential).
What you can expect in return
* Salary competitive & negotiable depending on experience.
* 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days, Contributory company pension scheme, Life Assurance, Funded Health Cash Plan Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.
Additional Company information
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver
Account Lead - Fire & Security employer: Hall&Kay Fire Engineering
Contact Detail:
Hall&Kay Fire Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Lead - Fire & Security
✨Tip Number 1
Familiarise yourself with the fire and security industry, especially focusing on the specific services offered by Hall & Kay. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the fire engineering and sprinkler industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Hall & Kay.
✨Tip Number 3
Prepare to demonstrate your organisational and time management skills through examples from your previous roles. Be ready to discuss how you've successfully juggled multiple priorities in a fast-paced environment.
✨Tip Number 4
Showcase your customer service experience by preparing specific examples of how you've handled customer queries and improved service delivery in past roles. This will highlight your dedication to customer focus, which is essential for this position.
We think you need these skills to ace Account Lead - Fire & Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and the fire engineering/sprinkler industry. Use specific examples that demonstrate your ability to juggle priorities and provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your attention to detail, organisational skills, and commitment to quality improvement.
Showcase Relevant Skills: Emphasise your proficiency in MS Office applications, especially Excel, as well as your verbal and written communication skills. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Follow Application Instructions: Carefully read the application instructions provided by Hall & Kay. Ensure you submit all required documents and complete any necessary forms accurately to avoid delays in the review process.
How to prepare for a job interview at Hall&Kay Fire Engineering
✨Showcase Your Experience
Make sure to highlight your proven experience in account management and the fire engineering/sprinkler industry. Prepare specific examples of how you've successfully managed accounts and delivered excellent customer service in similar roles.
✨Demonstrate Your Organisational Skills
Since the role requires juggling multiple priorities, be ready to discuss how you manage your time and stay organised. Share techniques or tools you use to keep track of tasks and ensure timely responses to customer queries.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and prepare to answer questions in a way that demonstrates your ability to communicate effectively with clients and stakeholders.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. You might want to provide examples of how your meticulousness has positively impacted previous projects or customer interactions.
