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For Companies At a Glance
- Tasks: Assist customers with service requests and manage workshop scheduling.
- Company: Join Halliwell Jones, a family-owned business with over 30 years of BMW expertise.
- Benefits: Enjoy a supportive workplace and opportunities for growth in a dynamic environment.
- Why this job: Be the face of customer service while working with top-notch BMW products and technology.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Excited about your next career challenge? Connect with us on LinkedIn!
The predicted salary is between 28800 - 43200 £ per year.
With over 30 years of expertise, Halliwell Jones is a proudly family-owned business representing the BMW, MINI, and Motorrad brands. Our state-of-the-art centres in Chester, North Wales, Warrington, Wilmslow, and Southport are committed to providing exceptional customer experiences while creating a supportive and dynamic workplace for our team.
This full-time, on-site Service Advisor role involves handling customer service and repair requests efficiently and courteously to ensure the highest level of customer satisfaction. You will manage workshop scheduling to maximize capacity and oversee follow-ups and prospecting activities to maintain and grow business, including promoting accessories, tyres, and insurance products. As the main point of contact for service customers, you will provide updates on their vehicles and maintain strong customer relationships. Additionally, you will explain and issue Vehicle Health Check reports to customers, ensuring they understand their vehicle’s status and any recommended work.
Skills:
- Excellent customer service and communication skills with a focus on delivering top-quality service
- Strong passion for BMW products and technology
- Positive attitude and enthusiasm for customer care
- Strong interpersonal, presentation, and organisational skills
- Ability to work independently and as part of a team
- Eagerness to learn and stay updated on technical/product information
- Good organisational and prioritisation abilities
Excited about your next career challenge? We want to hear from you! Send your CV to or connect with us on LinkedIn. Let’s take the next step forward together!
Service Advisor employer: Halliwell Jones
Contact Detail:
Halliwell Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with BMW, MINI, and Motorrad products. Understanding the features and benefits of these vehicles will not only help you in conversations with customers but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints effectively, showcasing your ability to maintain high levels of customer satisfaction.
✨Tip Number 3
Network with current or former employees of Halliwell Jones on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Stay updated on the latest automotive trends and technologies, especially those related to BMW and MINI. Being knowledgeable about industry advancements will help you stand out as a candidate who is eager to learn and grow within the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in automotive or similar industries. Emphasise your communication skills and any previous roles that involved managing customer relationships.
Write a Strong Cover Letter: In your cover letter, express your passion for BMW products and technology. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to Halliwell Jones' commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halliwell Jones
✨Show Your Passion for BMW
Make sure to express your enthusiasm for BMW products and technology during the interview. Share any personal experiences or knowledge you have about the brand, as this will demonstrate your genuine interest and alignment with the company's values.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role heavily relies on strong interpersonal skills.
✨Be Organised and Prepared
Bring a notepad with questions and notes about the company and the role. This shows that you are proactive and serious about the opportunity. Also, be ready to discuss how you would manage workshop scheduling and follow-ups effectively.
✨Understand Vehicle Health Checks
Familiarise yourself with what a Vehicle Health Check entails and be prepared to explain its importance to customers. This will show that you understand the technical aspects of the role and can communicate them clearly to clients.
