Service Advisor

Company Description

With over 30 years of expertise, Halliwell Jones is a proudly family-owned business representing the BMW, MINI, and Motorrad brands. Our state-of-the-art centres in Chester, North Wales, Warrington, Wilmslow, and Southport are committed to providing exceptional customer experiences while creating a supportive and dynamic workplace for our team.

Role Description

This full-time, on-site Service Advisor role involves handling customer service and repair requests efficiently and courteously to ensure the highest level of customer satisfaction. You will manage workshop scheduling to maximize capacity and oversee follow-ups and prospecting activities to maintain and grow business, including promoting accessories, tyres, and insurance products. As the main point of contact for service customers, you will provide updates on their vehicles and maintain strong customer relationships. Additionally, you will explain and issue Vehicle Health Check reports to customers, ensuring they understand their vehicle’s status and any recommended work.

Skills

• Excellent customer service and communication skills with a focus on delivering top-quality service
• Strong passion for BMW products and technology
• Positive attitude and enthusiasm for customer care
• Strong interpersonal, presentation, and organisational skills
• Ability to work independently and as part of a team
• Eagerness to learn and stay updated on technical/product information
• Good organisational and prioritisation abilities

Excited about your next career challenge? We want to hear from you! Send your CV to recruitment@halliwelljones.co.uk or connect with us on LinkedIn. Let’s take the next step forward together!