Contact Centre Agent

Company Description

Halliwell Jones is a well-established, family-owned business with over 30 years of experience representing the prestigious BMW, MINI, and Motorrad brands. With state-of-the-art retail centres across Chester, North Wales, Warrington, Wilmslow, and Southport, we are committed to delivering an exceptional customer experience and upholding the highest standards of service.

Role Description

As a Contact Centre Agent at Halliwell Jones, you will handle inbound service calls, assist with bookings, and address customer enquiries. You\’ll also make outbound calls to promote offers, follow up on services, and enhance customer engagement. A key aspect of the role is maximising revenue by upselling products and services while effectively managing objections. Strong communication skills, a customer-focused approach, and a proactive attitude are essential to delivering excellent service and driving business growth. This is full time role, based on site in Warrington.

Skills

• Strong sales experience with a proven track record
• Excellent telephone communication skills
• Strong attention to detail
• Strong administration and organisation skills
• Ability to work under pressure and to tight deadlines
• Ability to work within a team environment

Ready to be part of our team? We can’t wait to hear from you! Send your CV to recruitment@halliwelljones.co.uk or connect with us on LinkedIn. Let’s embark on this exciting journey together!