At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences.
- Company: Join Halliwell Jones, a family-run business with a supportive culture.
- Benefits: Enjoy 22 days holiday, employee car scheme, and expert training.
- Other info: Work in a modern facility with clear career progression.
- Why this job: Make a real impact in a fast-paced, premium environment.
- Qualifications: Proven management skills and a passion for customer service.
The predicted salary is between 30000 - 38556 £ per year.
About the role:
Looking to lead a high-performing team, deliver exceptional customer experiences, and make a real impact on business success? If this sounds like you, keep reading. We have an exciting opportunity for a driven and experienced Service Manager to join the team at Halliwell Jones (Wilmslow) Ltd—our modern flagship site, bringing together BMW and MINI showrooms, a full Aftersales department, and a state-of-the-art Bodyshop, all under one roof to deliver a seamless premium experience.
If you are passionate about leading people, driving performance, and delivering outstanding customer satisfaction in a fast-paced, premium environment, this role offers the perfect opportunity to take the next step in your career. We are looking for a confident leader who takes pride in developing teams and delivering consistent results. At Halliwell Jones, we believe exceptional performance starts with strong leadership.
As Service Manager, you will be at the heart of our Service operation—leading, organising, and developing the Service Department team to achieve performance targets, maximise opportunities, and ensure every customer receives the highest level of care and attention expected from the BMW and MINI brands.
Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
Work Where People Matter – A friendly, family-run business with a supportive team culture.
Expert Training – Specialist development with BMW UK to keep your skills sharp.
Gain Accreditation – Boost your career with official BMW certification.
Grow With Us – Ongoing learning and a clear path to progression.
Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence.
Security and Peace of Mind – Benefit from our Life Assurance Scheme.
Responsibilities
- Ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
- Organise, direct and control the activities of Service Department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
- Contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.
Qualifications
- Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
- Possess a track record of high achievement within the aftersales/service arena.
- Able to fully exploit all opportunities available.
- Ability to work alongside a strong company management team is essential.
- Possess good judgement and ability to act with discretion, diplomacy and tact.
- Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
- Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
- A commitment to maintain standards of performance of the service team through effective coaching and performance management.
- An enthusiastic, dynamic and team orientated personality that offers help and support to others.
- Willingness to learn and develop, and keep up-to-date with complex/technical/product information.
- Ability to work weekends and bank holidays.
- Thorough knowledge of computer applications (MS Office, Drive).
- Full valid UK driving licence.
Why wait? Join Halliwell Jones today. Apply now via the link or send your CV and cover letter to: Halliwell Jones (Wilmslow) Ltd Coppice Way Handforth Cheshire SK9 3PB.
Service Manager (Wilmslow) employer: Halliwell Jones Group
Halliwell Jones (Wilmslow) Ltd is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive, family-run culture within a modern, high-spec facility. With benefits such as 22 days of holiday plus your birthday off, access to a reduced-cost Employee Car Scheme, and specialist training with BMW UK, this role as Service Manager provides a unique opportunity to lead a high-performing team while enjoying a clear path for career progression in a premium automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Wilmslow)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Halliwell Jones Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Halliwell Jones Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Manager (Wilmslow)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Halliwell Jones Group:Your cover letter is your chance to shine! Tell us why you want to work at Halliwell Jones Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Halliwell Jones Group!
How to prepare for a job interview at Halliwell Jones Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
