At a Glance
- Tasks: Assist customers with service and repair needs while ensuring top-notch customer service.
- Company: Join Halliwell Jones, a family-run business with a friendly culture and BMW accreditation.
- Benefits: Enjoy 22 days holiday, your birthday off, staff discounts, and an Employee Car Scheme.
- Other info: Ideal for those seeking a career in a prestigious brand with a supportive environment.
- Why this job: Be part of a dynamic team in a state-of-the-art facility with ongoing development opportunities.
- Qualifications: Excellent communication skills, passion for customer service, and a love for BMW products required.
The predicted salary is between 24000 - 36000 € per year.
About the role: Here at Halliwell Jones (Wilmslow) Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Wilmslow Centre consisting of Aftersales, Bodyshop and BMW and MINI Sales.
22 days holiday plus bank holidays AND your birthday off! We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules. Family run business and friendly culture. Specialist training with BMW UK BMW accreditation. Ongoing development and achievable career path. State of the art facility and working environment. Life Assurance Scheme.
Your Responsibilities
- To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
- To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
- Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
- Explain and issue the customer with the Vehicle Health Check report.
What we're looking for
- Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
- An outstanding attitude and passion for customer service.
- Passion for BMW products and technology.
- Strong interpersonal and presentation skills.
- Ability to work autonomously.
- An enthusiastic, dynamic and team orientated personality.
- Willingness to learn and develop, and keep up-to-date with complex/technical/product information.
- Strong organisational and prioritisation skills.
- Team player that offers help and support to others.
- Thorough knowledge of computer applications (MS Office, Drive).
This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the knowledge and experience in a corporate industry and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor- Wilmslow in London
✨Tip Number 1
Familiarise yourself with BMW products and technology. Being knowledgeable about the brand will not only impress your potential employers but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteer work, demonstrating your ability to handle customer interactions effectively can set you apart.
✨Tip Number 3
Network with current employees or industry professionals. Engaging with people who already work at Halliwell Jones can provide you with insider knowledge and potentially a referral.
✨Tip Number 4
Prepare for the interview by anticipating questions related to customer service scenarios. Think of examples from your past experiences that showcase your problem-solving skills and ability to work as part of a team.
We think you need these skills to ace Service Advisor- Wilmslow in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills, as these are crucial for the Service Advisor role. Use specific examples that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter:In your cover letter, express your passion for BMW products and technology. Mention why you want to work at Halliwell Jones and how your skills align with their values and the responsibilities of the role.
Showcase Relevant Skills:Emphasise your organisational and prioritisation skills in both your CV and cover letter. Provide examples of how you've successfully managed tasks or projects in previous roles, especially in a customer-focused environment.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Service Advisor.
How to prepare for a job interview at Halliwell Jones Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the role's requirements.
✨Demonstrate Knowledge of BMW Products
Familiarise yourself with BMW products and technology before the interview. Being able to discuss specific models or features will show your genuine interest in the brand and help you stand out as a candidate.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks effectively. Given the role's focus on workshop efficiency, sharing examples of how you've successfully organised workloads in previous positions will be beneficial.
✨Emphasise Teamwork and Support
Since the company values a team-oriented culture, be ready to talk about your experiences working in teams. Highlight instances where you supported colleagues or contributed to a positive team environment, showcasing your collaborative spirit.
