At a Glance
- Tasks: Support customers in maximising their Neftex subscription through onboarding, training, and technical assistance.
- Company: Join a leading provider in the global energy industry with a focus on innovation and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by helping customers succeed with cutting-edge geoscience products.
- Qualifications: Degree in Geoscience or related field; experience in customer support and technical training.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for the right people — people who want to innovate, achieve, grow and lead.
We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers.
Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
- Job Duties
- Department: Neftex – Customer Success & Support
About the Role
Neftex is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription.
This role combines geoscience expertise, customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt and integrate Neftex products into their exploration and subsurface workflows.
The successful candidate will act as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing engagement to drive adoption and customer success.
The role also serves as an important link between customers, Product Management, and Development teams by gathering and communicating user feedback.
- Customer Onboarding & Adoption
- Support onboarding activities for new Neftex customers.
- Develop and execute adoption plans to increase user engagement and utilisation.
- Help customers integrate Neftex products into their exploration and subsurface workflows.
- Identify opportunities to improve customer awareness and use of available capabilities.
- Promote best practices for workflow implementation and value realisation.
- Technical Support & User Assistance
- Act as the primary point of contact for customer technical enquiries.
- Investigate and troubleshoot workflow and product usage challenges.
- Coordinate with Product Specialists and Development teams to resolve customer issues.
- Provide guidance on recommended workflows and product best practices.
- Support customers in overcoming barriers to adoption.
- Training & User Enablement
- Deliver onboarding sessions for new users.
- Conduct refresher training, workshops, and technical demonstrations.
- Develop and maintain educational materials, workflow examples, and demonstration content.
- Support internal teams with product knowledge and customer support readiness.
- Customer Success & Engagement
- Establish and maintain regular customer touchpoints.
- Monitor customer engagement, satisfaction, and overall health.
- Conduct adoption reviews and identify areas for improvement.
- Develop mitigation plans where adoption or engagement risks are identified.
- Foster long‑term customer success and user advocacy.
- Product Feedback & Continuous Improvement
- Collect and document customer feedback relating to product functionality, workflows, and content.
- Act as a liaison between customers and Product Management teams.
- Communicate customer requirements and enhancement opportunities.
- Support customer participation in product validation, evaluation, and beta programmes.
- Contribute to continuous improvement of Neftex products and services.
- Internal Collaboration
- Work closely with Product Management, R&D, Technical Sales, Customer Success, and Support teams.
- Maintain awareness of new product capabilities, releases, and roadmap developments.
- Help ensure customer‑facing teams understand available support resources and adoption programmes.
Qualifications and Experience
- Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline.
- Experience working within exploration, subsurface, geological, or geoscience-focused environments.
- Understanding of exploration and subsurface workflows.
- Experience delivering technical support, user training, or customer-facing services.
- Strong problem‑solving and troubleshooting skills.
- Ability to communicate effectively with both technical and non‑technical audiences.
- Experience working collaboratively across multidisciplinary teams.
Desirable Experience
- Experience using Neftex products and datasets.
- Knowledge of regional geology and basin evaluation workflows.
- Experience supporting Saa S, digital geoscience, or data‑driven products.
- Familiarity with customer success, user adoption, or customer engagement programmes.
- Experience delivering webinars, workshops, or technical training sessions.
- Key Competencies
- Customer focus
- Communication and presentation skills
- Technical problem‑solving
- Relationship management
- Training and coaching
- Collaboration and teamwork
- Organisational skills
- Continuous improvement mindset
- Minimum
Qualifications: Minimum qualifications may be acquired through technical schools or equivalent related experience.
Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.
Depending on education, experience, and skill level, a variety of job opportunities might be available from the Technologist to Senior.
Halliburton is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
- Location
- 97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom
- Job Details
Requisition Number
210261
Experience Level
Experienced Hire
Job Family
Engineering/Science/Technology
Product Service Line
Landmark Software & Services
Full Time / Part Time
Full‑time
Additional Locations for this position
Compensation Information
Compensation is competitive and commensurate with experience.
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Customer Success & Support Geoscientist in Abingdon employer: Halliburton
Halliburton is an excellent employer, offering a vibrant work culture that fosters creativity and collaboration among its teams in Abingdon, Oxfordshire. With opportunities for professional growth and the flexibility of hybrid working arrangements, employees can thrive in one of the world's leading energy services companies while contributing to innovative projects in geoscience and data analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Support Geoscientist in Abingdon
✨Dive into Geoscience Communities
Join local and online geoscience communities and forums. Places like the Geological Society of London often have events where you can network with professionals in the field. Engaging in discussions or attending workshops can really get you noticed!
✨Show Off Your Fieldwork Skills
If you've got hands-on experience from university projects or internships, make sure to highlight that. Employers in geoscience love practical skills. Consider creating a portfolio showcasing your fieldwork or any research projects you’ve been a part of.
✨Utilise Research Publications
Stay up to date with the latest research in geosciences by diving into journals or attending conferences. Not only will this make you more knowledgeable, but it can also provide talking points in interviews and even lead to job opportunities through academic connections.
✨Apply Directly on Our Website!
When you find a role like Customer Success & Support Geoscientist at Halliburton, apply directly on our website! Tailor your application to highlight your specific skills and experiences in geoscience. Remember, being specific can really set you apart!
We think you need these skills to ace Customer Success & Support Geoscientist in Abingdon
Some tips for your application 🫡
Show Off Your Skills in Geoscience:When you're drafting your CV, make sure to highlight specific geoscience skills and experiences. Whether it’s fieldwork, data analysis, or modelling software you’ve used, these details can set you apart. We love to see practical experience, so don't shy away from discussing any projects or research that relate directly to the earth sciences!
Tailor Your Cover Letter to Shine:Your cover letter for a full-time geoscience position should scream passion for the field! Let us know why you're excited about working at Halliburton and how your skills align with what we're looking for. Mention any relevant coursework, internships, or projects that showcase your journey in geoscience.
Certifications Matter!:In the geoscience sector, having relevant certifications can give your application an extra edge. If you have any geological or environmental certifications, or even training in software like GIS, make sure to list them prominently. It not only highlights your commitment but also shows that you're equipped with the knowledge required for the role.
Detailed Project Portfolio:For a full-time role, it's super helpful to include a project portfolio if you've worked on significant geoscience projects. This could include research papers, fieldwork summaries, or even visual data representations. We love seeing how you've applied your skills in real-world situations, so make it easy for us to see your achievements!
How to prepare for a job interview at Halliburton
✨Show Your Technical Prowess
In geoscience, you'll likely face some technical questions related to geology, geophysics, or GIS tools. Brush up on the fundamental concepts and be prepared to talk about any software you’ve used, like ArcGIS or MATLAB, and how you applied them in your previous projects or studies.
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As a full-time candidate, showing genuine enthusiasm for geoscience can set you apart. Think about what excites you most in this field, whether it's climate change, natural resources, or environmental conservation. Be ready to discuss what draws you to Halliburton and how you can contribute to their ongoing projects.
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Prepare some questions that reflect your keen interest in ongoing research or specific projects at Halliburton. This stays in line with the collaborative nature of geoscience; it shows that you’re not just looking for a job but are genuinely interested in being part of a team that explores and solves real-world problems.
