Account Executive

Hallam is looking for an Account Executive to join their team in Nottingham. The Account Executive at Hallam is a key entry-level position designed to provide hands-on experience in client service and digital marketing. Reporting to more senior team members, the Account Executive will assist in delivering exceptional client experiences, coordinating day-to-day account activities, and supporting the execution of digital marketing campaigns. This role is ideal for someone who is eager to learn, highly organised, and thrives in a collaborative environment.

Purpose:

• Provide dependable support to senior team members in ensuring client satisfaction and the alignment of agency efforts with client objectives.
• Assist in the coordination and delivery of digital marketing campaigns across a variety of channels.
• Support administrative and project management tasks to ensure the smooth execution of client projects.
• Contribute to maintaining strong client relationships by ensuring timely communication and quality deliverables.

Responsibilities:

• Client Support and Coordination
  • Assist senior team members in managing client communications, ensuring timely responses to inquiries and updates.
  • Help maintain strong client relationships by demonstrating reliability and a client-first mindset.
  • Support the onboarding process for new clients, ensuring all documentation and initial requirements are in place.
• Project Management Assistance
  • Support the coordination of project timelines, deliverables, and resource allocation under the guidance of senior team members.
  • Track progress on projects and provide regular updates to both internal teams and clients.
  • Assist in preparing project documentation, including reports and meeting notes, ensuring accuracy and attention to detail.
  • Support in providing monthly budget burn-downs on retainers.
• Account Monitoring and Reporting
  • Help report on the performance of campaigns, ensuring alignment with client objectives and KPIs.
  • Support senior team members in budget tracking and campaign analysis.
  • Identify potential issues and flag them to senior team members for resolution.
  • Work closely with internal teams to ensure effective collaboration and alignment on client projects.
  • Assist in preparing clear and actionable client briefs and documentation.
  • Participate in client meetings and internal discussions, taking notes and following up on action items as needed.
• Client Experience and Quality Control
  • Develop an understanding of client industries and goals to contribute meaningfully to conversations and strategy.
  • Ensure deliverables meet Hallam’s quality standards before they are sent to clients.
  • Support initiatives to improve processes and enhance overall client satisfaction.

KPIs:

• Growth: Support the Account Director to grow accounts and unlock new opportunities.
• Retention: Work closely with the Account Director to secure contract renewals for retainer clients.
• Client Satisfaction: Contribute to high client NPS scores and positive feedback.
• Project Support: Timely and accurate delivery of tasks and updates.
• Collaboration: Positive feedback from senior team members and internal stakeholders.
• Accuracy & Detail: High quality of documentation, reporting, and deliverables.

Requirements:

• Strong communication skills, with the ability to collaborate effectively with both clients and colleagues.
• A willingness to learn and a proactive attitude toward problem-solving and supporting projects.
• Foundational knowledge of digital marketing channels and best practices (e.g., PPC, SEO, social media).
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines.
• A detail-oriented approach to ensure quality and consistency in all tasks.
• Team-oriented, with a focus on contributing to shared success.

Preferred Experience:

• Internship or prior experience in a client-facing role, ideally within a marketing or digital agency.
• Familiarity with project management tools and processes.
• Exposure to digital marketing channels such as PPC, SEO, content marketing, and social media.

About Hallam:

We’re not just some self-obsessed agency promising table tennis and unlimited snacks in exchange for your soul. And that’s why we’ll always show up with something to say, not just something to sell. We share a mission to deliver outstanding work with purpose. We’re here to do business in a better way: to work hard to do the right things, not only for our clients but our people and the world around us. Work should exist to make life better and we are a great place to work. Hallam has been chosen by its employees as one of the best places to work, and in the top 40 marketing employers in the UK.

What’s it like working at Hallam?

You’ll get to work for a progressive agency that is driven by its people and values, not just profit. We’ll provide you with everything you need for your role with us, including the latest Apple equipment (or equivalent) and set you off on your personalised onboarding program where you’ll get to know us; your manager, team and the wider departments as well as how we do things around here through our proven operations and processes.

Benefits:

• Unlimited remote and flexible working policy.
• 33 days holiday (25 plus the extra 8 bank holidays to take whenever you want).
• Option of early finish Fridays.
• Your birthday day off, whenever you choose to celebrate!
• Bi-annual, seasonal recharge days.
• Other annual leave perks including, quarterly long weekends, additional holidays after longevity of service and the option to buy further holiday days.
• Sabbatical opportunities after 5 years service.
• Enhanced parental and reproductive health policies, supporting every stage of family planning including access to menstrual and menopause leave.
• Enhanced policies to support with leave for medical reasons, caring for dependents, compassionate or bereavement reasons.
• Training, learning and development opportunities, both individual and company-wide.
• A revered employee engagement programme including frequent surveys and retros. Your opportunity to have your voice heard and genuinely make a difference to your place of work.
• 2 days per month of ‘Thrive Time’. This is your personal development time you can spend on anything you want. Want to focus on innovation? Volunteer for a charity? Enrol for a qualification? We’ll give you the time to do this.
• Regular company and team socials, events and celebrations.

We’re also proud to offer plenty of employee benefits:

• Company bonus scheme.
• Monthly wellbeing allowance.
• Access to paid for therapy and counselling services.
• Payroll giving opportunities for charitable donations.
• Travel to work schemes and electric vehicle salary sacrifice scheme.

We highly encourage applicants from under-represented ethnic groups and LGBTQ+ communities. Throughout the recruitment process, we will strive to make interviews as diverse and gender-balanced as possible for impartiality. As long as you’re qualified, you’ll receive equal consideration for employment regardless of race, religion, colour, gender or disability.

The UK’s most recommended agency - for three years running - and winner of Google’s top accolade, the Growing Businesses Online award.

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