At a Glance
- Tasks: Welcome patients, manage appointments, and support the clinical team in a busy GP surgery.
- Company: Join Hall Street Medical Centre, a friendly and community-focused GP practice.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Other info: Flexible hours with opportunities for personal growth in the healthcare sector.
- Why this job: Make a real difference in patient care and be part of a dedicated team.
- Qualifications: Good communication skills and a positive attitude; customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Friendly and Dedicated Team in General PracticeAre you passionate about delivering high-quality patient care in a supportive and community-focused environment? We are a busy and welcoming GP surgery looking for a motivated and compassionate Receptionist to join our team. As part of our practice, you will play an essential role in supporting our patients and helping us deliver safe, efficient, and accessible healthcare.
Main duties of the job
Basic Duties of a Medical Receptionist
- Greeting and welcoming patients and visitors in a friendly and professional manner
- Answering phone calls, managing enquiries, and booking appointments
- Checking in patients and updating their personal details accurately
- Handling incoming and outgoing correspondence, including emails and mail
- Managing patient records and ensuring confidentiality is maintained
- Taking payments and processing prescriptions or repeat medication requests
- Assisting clinicians and administrative staff with day-to-day tasks
- Monitoring and responding to online patient requests and messages
- Supporting the smooth running of the reception area and waiting room
- Following practice policies, procedures, and safeguarding protocols
About us
Hall Street Medical Centre isa small and personal General Practice located in the centre of St Helens since1947. Our aim is to provide St Helens with the highest quality health careavailable under the NHS, to all our patients with a well trained and motivatedprimary health care team.
We strive to make it easy andconvenient for all of you to access a GP or a nurse who you know well when youneed them. We are committed to givingyou the best possible service.
The practice team currently consists of:
- 1 Lead GP
- 2 Salaried GP
- 1 Advanced Nurse Practtioner
- 1 Advanced Clinical Practitioner
- 1 Nurse Associate
- 1 Practice Nurse
- 1 Healthcare Assistant
- 1 Clinical Pharmacist
- 8 Admin team
We are also part of St Helens Central PCN which consists of a wide variety of additional roles including pharmacists, first contact physiotherapists, care coordinators, frailty team, social prescribers, health and wellbeing coaches and a Mental Health Practitioner.
Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
- Greet and welcome patients and visitors in a polite and professional manner
- Answer incoming phone calls, manage enquiries, and book or amend appointments
- Register new patients and update patient information accurately in the system
- Handle prescription requests and liaise with clinical staff when required
- Process incoming and outgoing correspondence, including emails and mail
- Maintain patient confidentiality and adhere to data protection regulations
- Take payments for private services and issue receipts
- Assist clinicians and administrative staff with daily operational tasks
- Monitor and respond to online consultation systems or patient messages
- Keep the reception area and waiting room tidy and well-organised
- Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to remain calm and professional in a busy environment
- Good IT and administrative skills
- Team player with a positive, proactive approach
- Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm
Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
- Greet and welcome patients and visitors in a polite and professional manner
- Answer incoming phone calls, manage enquiries, and book or amend appointments
- Register new patients and update patient information accurately in the system
- Handle prescription requests and liaise with clinical staff when required
- Process incoming and outgoing correspondence, including emails and mail
- Maintain patient confidentiality and adhere to data protection regulations
- Take payments for private services and issue receipts
- Assist clinicians and administrative staff with daily operational tasks
- Monitor and respond to online consultation systems or patient messages
- Keep the reception area and waiting room tidy and well-organised
- Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to remain calm and professional in a busy environment
- Good IT and administrative skills
- Team player with a positive, proactive approach
- Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm
Person Specification
Qualifications
Essential
- Essential Criteria
- Education/Qualifications:
- Good standard of general education (e.g., GCSEs or equivalent)
- Evidence of numeracy and literacy skills
- Experience:
- Experience working in a customer service or administrative role
- Experience using computers and office software (e.g., Microsoft Office, email systems)
- Skills & Knowledge:
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to work accurately under pressure in a busy environment
- Strong organisational skills and attention to detail
- Understanding of confidentiality, data protection, and safeguarding principles
- Ability to multitask and prioritise workload effectively
- Personal Qualities:
- Calm, compassionate, and patient-focused approach
- Team player with flexibility and adaptability
- Reliable, punctual, and professional
- Positive attitude and willingness to learn new skills
- Desirable Criteria
- Previous experience working in a GP surgery, healthcare, or reception setting
- Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
- Knowledge of medical terminology
- Experience handling sensitive or confidential information
Person Specification
Qualifications
Essential
- Essential Criteria
- Education/Qualifications:
- Good standard of general education (e.g., GCSEs or equivalent)
- Evidence of numeracy and literacy skills
- Experience:
- Experience working in a customer service or administrative role
- Experience using computers and office software (e.g., Microsoft Office, email systems)
- Skills & Knowledge:
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to work accurately under pressure in a busy environment
- Strong organisational skills and attention to detail
- Understanding of confidentiality, data protection, and safeguarding principles
- Ability to multitask and prioritise workload effectively
- Personal Qualities:
- Calm, compassionate, and patient-focused approach
- Team player with flexibility and adaptability
- Reliable, punctual, and professional
- Positive attitude and willingness to learn new skills
- Desirable Criteria
- Previous experience working in a GP surgery, healthcare, or reception setting
- Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
- Knowledge of medical terminology
- Experience handling sensitive or confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hall Street Medical Centre
Address
Hall Street Medical Centre
Hall Street
St. Helens
Merseyside
WA10 1DW
Employer\'s website
Medical Receptionist in St Helens employer: Hall Street Medical Centre
At Hall Street Medical Centre, we pride ourselves on fostering a supportive and community-focused work environment where our team is dedicated to delivering high-quality patient care. As a Medical Receptionist, you will benefit from a collaborative culture, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our patients in the heart of St Helens. Join us and be part of a well-trained team that values compassion, professionalism, and continuous learning.
Contact Details:
Hall Street Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in St Helens
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Hall Street Medical Centre. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for that interview! Research the practice, understand their values, and think about how your skills align with their mission of providing high-quality patient care. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on your communication skills and how you can convey your passion for patient care and teamwork.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Medical Receptionist in St Helens
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about delivering high-quality patient care. Share any experiences that highlight your commitment to supporting patients in a friendly and professional manner.
Highlight Relevant Experience:Make sure to mention any previous roles in customer service or administrative positions. If you've worked in a healthcare setting before, give us the details! We love to see how your background aligns with our practice.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hall Street Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Hall Street Medical Centre. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. You might even want to prepare examples of how you've effectively handled patient enquiries or resolved conflicts in previous roles.
✨Highlight Your Organisational Skills
Being organised is crucial in a busy GP surgery. Be ready to discuss how you manage multiple tasks, prioritise workloads, and maintain accuracy under pressure. Consider sharing specific instances where your organisational skills made a difference in your previous jobs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to patient care. Think about how you would handle difficult situations, such as a frustrated patient or a scheduling conflict. Practising these scenarios can help you respond confidently during the interview.
