At a Glance
- Tasks: Welcome patients, manage appointments, and support the clinical team in a busy GP surgery.
- Company: Join Hall Street Medical Centre, a friendly and community-focused GP practice.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Other info: Flexible hours with opportunities for personal growth in the healthcare sector.
- Why this job: Make a real difference in patient care and be part of a dedicated team.
- Qualifications: Good communication skills and a positive attitude; customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Friendly and Dedicated Team in General PracticeAre you passionate about delivering high-quality patient care in a supportive and community-focused environment? We are a busy and welcoming GP surgery looking for a motivated and compassionate Receptionist to join our team. As part of our practice, you will play an essential role in supporting our patients and helping us deliver safe, efficient, and accessible healthcare.
Main duties of the job
Basic Duties of a Medical Receptionist
- Greeting and welcoming patients and visitors in a friendly and professional manner
- Answering phone calls, managing enquiries, and booking appointments
- Checking in patients and updating their personal details accurately
- Handling incoming and outgoing correspondence, including emails and mail
- Managing patient records and ensuring confidentiality is maintained
- Taking payments and processing prescriptions or repeat medication requests
- Assisting clinicians and administrative staff with day-to-day tasks
- Monitoring and responding to online patient requests and messages
- Supporting the smooth running of the reception area and waiting room
- Following practice policies, procedures, and safeguarding protocols
About us
Hall Street Medical Centre isa small and personal General Practice located in the centre of St Helens since1947. Our aim is to provide St Helens with the highest quality health careavailable under the NHS, to all our patients with a well trained and motivatedprimary health care team.
We strive to make it easy andconvenient for all of you to access a GP or a nurse who you know well when youneed them. We are committed to givingyou the best possible service.
The practice team currently consists of:
- 1 Lead GP
- 2 Salaried GP
- 1 Advanced Nurse Practtioner
- 1 Advanced Clinical Practitioner
- 1 Nurse Associate
- 1 Practice Nurse
- 1 Healthcare Assistant
- 1 Clinical Pharmacist
- 8 Admin team
We are also part of St Helens Central PCN which consists of a wide variety of additional roles including pharmacists, first contact physiotherapists, care coordinators, frailty team, social prescribers, health and wellbeing coaches and a Mental Health Practitioner.
Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
- Greet and welcome patients and visitors in a polite and professional manner
- Answer incoming phone calls, manage enquiries, and book or amend appointments
- Register new patients and update patient information accurately in the system
- Handle prescription requests and liaise with clinical staff when required
- Process incoming and outgoing correspondence, including emails and mail
- Maintain patient confidentiality and adhere to data protection regulations
- Take payments for private services and issue receipts
- Assist clinicians and administrative staff with daily operational tasks
- Monitor and respond to online consultation systems or patient messages
- Keep the reception area and waiting room tidy and well-organised
- Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to remain calm and professional in a busy environment
- Good IT and administrative skills
- Team player with a positive, proactive approach
- Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm
Job description
Job responsibilities
Job Purpose
To provide an efficient, friendly, and professional reception service for patients and visitors, ensuring the smooth running of the practice and supporting the clinical team. The role involves being the first point of contact for patients, handling enquiries, booking appointments, maintaining accurate records, and performing general administrative tasks.
Key Responsibilities
- Greet and welcome patients and visitors in a polite and professional manner
- Answer incoming phone calls, manage enquiries, and book or amend appointments
- Register new patients and update patient information accurately in the system
- Handle prescription requests and liaise with clinical staff when required
- Process incoming and outgoing correspondence, including emails and mail
- Maintain patient confidentiality and adhere to data protection regulations
- Take payments for private services and issue receipts
- Assist clinicians and administrative staff with daily operational tasks
- Monitor and respond to online consultation systems or patient messages
- Keep the reception area and waiting room tidy and well-organised
- Follow all practice protocols, safeguarding policies, and infection control procedures
Skills & Qualities
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to remain calm and professional in a busy environment
- Good IT and administrative skills
- Team player with a positive, proactive approach
- Commitment to patient care and confidentiality
Working Hours
37 1/2 hours per week during core hours 8.00 am - 6.30 pm
Person Specification
Qualifications
Essential
- Essential Criteria
- Education/Qualifications:
- Good standard of general education (e.g., GCSEs or equivalent)
- Evidence of numeracy and literacy skills
- Experience:
- Experience working in a customer service or administrative role
- Experience using computers and office software (e.g., Microsoft Office, email systems)
- Skills & Knowledge:
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to work accurately under pressure in a busy environment
- Strong organisational skills and attention to detail
- Understanding of confidentiality, data protection, and safeguarding principles
- Ability to multitask and prioritise workload effectively
- Personal Qualities:
- Calm, compassionate, and patient-focused approach
- Team player with flexibility and adaptability
- Reliable, punctual, and professional
- Positive attitude and willingness to learn new skills
- Desirable Criteria
- Previous experience working in a GP surgery, healthcare, or reception setting
- Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
- Knowledge of medical terminology
- Experience handling sensitive or confidential information
Person Specification
Qualifications
Essential
- Essential Criteria
- Education/Qualifications:
- Good standard of general education (e.g., GCSEs or equivalent)
- Evidence of numeracy and literacy skills
- Experience:
- Experience working in a customer service or administrative role
- Experience using computers and office software (e.g., Microsoft Office, email systems)
- Skills & Knowledge:
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to work accurately under pressure in a busy environment
- Strong organisational skills and attention to detail
- Understanding of confidentiality, data protection, and safeguarding principles
- Ability to multitask and prioritise workload effectively
- Personal Qualities:
- Calm, compassionate, and patient-focused approach
- Team player with flexibility and adaptability
- Reliable, punctual, and professional
- Positive attitude and willingness to learn new skills
- Desirable Criteria
- Previous experience working in a GP surgery, healthcare, or reception setting
- Familiarity with NHS systems (e.g., EMIS, DOCMAN, Accrux) or other medical software
- Knowledge of medical terminology
- Experience handling sensitive or confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hall Street Medical Centre
Address
Hall Street Medical Centre
Hall Street
St. Helens
Merseyside
WA10 1DW
Employer\'s website
Medical Receptionist in St Helens employer: Hall Street Medical Centre
At Hall Street Medical Centre, we pride ourselves on fostering a supportive and community-focused work environment where our team is dedicated to delivering high-quality patient care. As a Medical Receptionist, you will benefit from a collaborative culture, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our patients in the heart of St Helens. Join us and be part of a well-trained team that values compassion, professionalism, and continuous learning.
Contact Details:
Hall Street Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in St Helens
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hall Street Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hall Street Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hall Street Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in St Helens
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hall Street Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hall Street Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hall Street Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hall Street Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hall Street Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hall Street Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
