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- Tasks: Lead and develop a dynamic engineering team in fire detection service delivery.
- Company: Join Hall & Kay, a leader in fire and security solutions.
- Benefits: Competitive salary, generous holiday, pension scheme, and health cash plan.
- Why this job: Make a real impact in a fast-paced environment while ensuring safety and compliance.
- Qualifications: Experience in service delivery and team management within the fire and security industry.
- Other info: Enjoy a supportive culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA's are achieved and the Fire Detection service department is efficiently and in line with company standards.
Location: Central London
What You Will Be Doing:
- Leading, recruiting, developing and line managing the engineering team.
- Coordinating with contractors and suppliers.
- Managing the resolution of any delays.
- Hiring and training new employees.
- Managing process improvements.
- Ensuring compliance with regulatory requirements.
- Managing materials and equipment budget.
- Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
- Managing and delegating engineering escalations within the department.
- Attending monthly management meetings to both contribute and work with the other senior managers within the business.
- Meeting clients as and when required.
- Ensure a safe and secure working environment at all times for our own employees and those of our customers.
- Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.
What We Will Need From You:
- Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
- Detailed knowledge and understanding of LBPS standards (essential).
- Experience in recruiting, managing, developing and leading a team (essential).
- Able to work in a fast paced environment and make decisions (essential).
- Proven organisational skills with the ability to meet deadlines, deliver to KPI's and service level agreements (essential).
- Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
- Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
- Ability to build successful relationships and provide first class customer service to our existing clients (essential).
What You Can Expect In Return:
- Salary Range competitive & negotiable depending on relevant experience
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Car allowance
- Life Assurance
- Funded Health Cash Plan
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.
Service Operations Manager employer: Hall & Kay
Contact Detail:
Hall & Kay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in service delivery and team management. We want you to feel confident and ready to impress when the real deal comes along.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Operations Manager role!
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in service delivery, team management, and any relevant knowledge of LBPS standards. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved processes in previous roles. We love a good story!
Show Off Your Interpersonal Skills: In your application, don’t forget to showcase your excellent communication skills. Whether it's managing a team or liaising with clients, we want to know how you build relationships and provide top-notch customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Hall & Kay
✨Know Your Stuff
Make sure you brush up on your knowledge of LBPS standards and the fire and security industry. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you truly understand the nuances of service delivery in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage and inspire a team effectively, which is crucial for the Service Operations Manager role.
✨Be Ready to Discuss Process Improvements
Come equipped with ideas or examples of process enhancements you've implemented before. Highlighting your initiative in identifying areas for improvement will resonate well with the interviewers, as they’re looking for someone who can drive efficiency and quality in their operations.
✨Engage with Stakeholders
Practice how you would communicate with both internal and external stakeholders. Role-play scenarios where you need to resolve issues or meet client expectations. Strong interpersonal skills are essential, so showing that you can build relationships and provide excellent customer service will set you apart.
