Service Engineer - Security

Summary You will contribute to the development, implementation, and maintenance of security solutions for our clients. Responsibilities * Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices. * Conducting routine maintenance to ensure CCTV systems are in optimal working condition, identifying and resolving hardware, software, or network issues promptly, and planning and executing system upgrades as needed. * Investigating and resolving CCTV system malfunctions through detailed fault finding and diagnostic processes, rectifying technical issues involving cameras, cables, monitors, power supplies, and network connections. * Working closely with clients to understand evolving security needs and recommending appropriate system upgrades or enhancements, collaborating with vendors and suppliers to source required components. * Maintaining accurate records of installed CCTV systems, including layout diagrams, system configurations, and maintenance schedules, and producing detailed reports regarding system performance, fault diagnosis, repairs, and upgrades. * Ensuring all installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR). * Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively, and responding promptly to client inquiries and service requests. Qualifications * Solid experience in CCTV system installation, maintenance, and troubleshooting. * Proficiency in using industry‑standard CCTV equipment, software, and tools. * Strong knowledge of network protocols, IP addressing, LAN, and network cabling. * Familiarity with data protection regulations and privacy standards. * Excellent diagnostic and problem‑solving skills. * Strong attention to detail and ability to work independently. * Effective communication and interpersonal skills for collaborating with clients, vendors, and team members. Benefits * Competitive & negotiable salary depending on experience. * 25 days holiday plus bank holidays. * Contributory company pension scheme. * Life Assurance. * Company van. * Company‑funded health cash plan. * Hours: 40 hours per week - Monday to Friday. Please note: You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay. #J-18808-Ljbffr