At a Glance
- Tasks: Manage client contract renewals and build strong relationships to maximise retention.
- Company: Hall & Kay, a leader in fire protection and security solutions with over 140 years of experience.
- Benefits: Competitive salary, generous holiday, pension scheme, and health care options.
- Other info: Enjoy a supportive work culture with opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in client satisfaction and business growth.
- Qualifications: Experience in contract management and excellent negotiation skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Overview
The Hall & Kay way... it’s a people thing: At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project, meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
Responsibilities
Summary of Role: You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
- Monitors contract expiration dates and creates renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyze contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with account managers to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
Qualifications
- Proven experience in contract management, account management, or client services role, ideally within the sprinkler industry but engineering/construction/FM would also be considered (Essential).
- Experience in renewals or a retention role (Essential).
- Proven negotiation and persuasive communication ability (Essential).
- Excellent organisational skills, attention to detail, and ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (Essential).
- Analytical capability to interpret contract data and metrics (Essential).
- Exceptional interpersonal skills and customer service focus (Essential).
Benefits
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00).
Operations/ Operations Manager in Birmingham employer: Hall & Kay
At Hall & Kay, we pride ourselves on being a people-centric employer, offering a collaborative work culture that values innovation and professional growth. With over 140 years of experience in the fire protection and security industry, we provide our employees with competitive salaries, generous holiday allowances, and comprehensive benefits, including a contributory pension scheme and health care options. Our commitment to employee development and strong client relationships makes us an excellent choice for those seeking a meaningful career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations/ Operations Manager in Birmingham
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Hall & Kay and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Hall & Kay.
We think you need these skills to ace Operations/ Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Hall & Kay will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Hall & Kay specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Hall & Kay
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Hall & Kay. It shows you’re proactive about your professional development!
