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For Companies At a Glance
- Tasks: Manage contract renewals, build client relationships, and maximise retention rates.
- Company: Hall & Kay, a leader in fire protection and security solutions.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care.
- Other info: Dynamic work culture focused on teamwork and innovation.
- Why this job: Join a supportive team and make a real impact on client satisfaction.
- Qualifications: Experience in contract management or client services, with strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Monitors contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with the account manager to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00).
Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Additional Company information
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart?
Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.
Our Commitment
We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Contracts Renewals Co-ordinator in Birmingham employer: Hall & Kay
Contact Detail:
Hall & Kay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Renewals Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contracts Renewals Co-ordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising your negotiation skills. Since this role is all about managing renewals and client relationships, think of scenarios where you can showcase your persuasive communication abilities. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Stay organised! Use tools or apps to keep track of your applications, follow-ups, and networking efforts. This will help you manage multiple priorities and deadlines, just like you would in the role itself. Plus, it shows potential employers that you’ve got your act together!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience in contract management and client services, and let us know how you can contribute to our culture at Hall & Kay.
We think you need these skills to ace Contracts Renewals Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contracts Renewals Co-ordinator role. Highlight your experience in contract management and client services, especially if you've worked in similar industries. We want to see how your skills align with what we do!
Show Off Your Negotiation Skills: Since negotiation is key in this role, don’t shy away from sharing specific examples of successful negotiations you've led. We love seeing how you’ve managed to secure renewals or improve client relationships through your persuasive communication.
Be Organised and Detail-Oriented: We value excellent organisational skills, so make sure your application reflects that. Use clear formatting and check for any typos or errors. A well-organised application shows us you can handle the multiple priorities and deadlines this role demands.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Hall & Kay
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract management and renewal processes. Familiarise yourself with common terms and conditions, as well as any specific regulations in the sprinkler industry. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured renewals or improved terms for clients. Highlight your persuasive communication abilities and how you've built positive relationships with clients. This will demonstrate your fit for the role and your capability to handle similar situations.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to analyse contract performance metrics in previous roles. Share specific instances where you identified trends or risk factors that impacted renewal rates. This shows that you can think strategically and use insights to drive better outcomes.
✨Emphasise Client-Centric Approach
During the interview, convey your understanding of client needs and how your services can align with their objectives. Discuss how you've maintained client satisfaction through regular check-ins and addressing concerns. This will highlight your commitment to building lasting relationships, which is crucial for this role.