At a Glance
- Tasks: Manage contract renewals, build client relationships, and maximise retention rates.
- Company: Hall & Kay, a leader in fire protection and security solutions.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care.
- Other info: Inclusive culture that values teamwork and innovation.
- Why this job: Join a supportive team and make a real impact in client satisfaction.
- Qualifications: Experience in contract management and strong negotiation skills required.
The predicted salary is between 30000 - 40000 £ per year.
Summary of Role
You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Monitors contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with account managers to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential).
- Experience in renewals or a retention role (essential).
- Proven negotiation and persuasive communication ability (essential).
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential).
- Analytical capability to interpret contract data and metrics (essential).
- Exceptional interpersonal skills and customer service focus (essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00).
Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.
Additional Company information
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart?
Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.
Our Commitment
We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.
Contracts Co-ordinator in Birmingham employer: Hall & Kay
At Hall & Kay, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Contracts Co-ordinator, you will benefit from competitive salaries, generous holiday allowances, and a commitment to your professional growth through ongoing training and development opportunities. Join us in delivering essential fire protection solutions while being part of a team that values safety, innovation, and strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Contracts Co-ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Hall & Kay and understanding their values and projects. Tailor your responses to show how your experience aligns with their needs, especially in contract management and client relationships. We love seeing candidates who are genuinely interested in what we do!
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating terms and pricing, consider role-playing scenarios with a friend or mentor. This will help you feel more confident when discussing contracts during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Hall & Kay. Let’s make it happen!
We think you need these skills to ace Contracts Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contracts Co-ordinator role. Highlight your experience in contract management and client services, especially if you've worked in similar industries. We want to see how your skills align with what we need!
Show Off Your Negotiation Skills:Since negotiation is key for this role, don’t shy away from sharing specific examples of successful negotiations you've led. We love seeing how you’ve managed to secure renewals or improve client relationships through your persuasive communication.
Be Organised and Detail-Oriented:We’re looking for someone with excellent organisational skills. In your application, mention any tools or systems you’ve used to manage contracts and deadlines. This will show us that you can handle multiple priorities effectively!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Hall & Kay
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract management and the specific processes involved in renewals. Familiarise yourself with common terms and conditions, as well as any relevant industry standards. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured renewals or improved terms for clients. Highlight your persuasive communication abilities and how you've built positive relationships with clients. This will demonstrate your capability to handle the negotiation aspects of the role effectively.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to analyse contract performance metrics in previous roles. Bring examples of how you've identified trends or risks in renewal rates and what strategies you implemented to improve them. This shows that you can think critically and strategically about contract management.
✨Emphasise Client Relationship Management
Talk about your approach to maintaining client relationships and ensuring satisfaction throughout the contract lifecycle. Share specific instances where you conducted check-ins or addressed client concerns that led to successful renewals. This will highlight your interpersonal skills and customer service focus, which are crucial for this position.
