Job summary
Practice Based Pharmacy Technician
We are looking for an enthusiastic and experienced GPhC Registered Pharmacy Technician to support the Practice Pharmacist in ensuring the delivery of safe, effective and efficient systems for repeat prescribing and optimisation of medicines management. In order to be successful in this role you will need to have excellent communication skills and IT abilities as well as a sound knowledge of medicines management and medicines optimisation gained in either primary or secondary care settings.
Main duties of the job
The Practice-Based Pharmacy Technician will work alongside the Practice Pharmacist and wider practice team to support safe, effective and cost-efficient medicines management across the practice.
Key responsibilities include managing repeat prescription processes, resolving prescription queries, undertaking medicines reconciliation following hospital discharge and supporting medication reviews in line with agreed protocols. The postholder will help identify patients requiring medicines monitoring, support the management of high-risk medications and assist with the implementation of prescribing policies and guidance.
The role will involve identifying opportunities to improve medicines optimisation, reduce inappropriate prescribing and minimise medicines waste, while promoting patient safety and value for money. The Pharmacy Technician will liaise with patients, GPs, pharmacists, community pharmacies and other healthcare professionals to resolve medication-related issues and ensure continuity of care.
The successful candidate will maintain accurate patient records, support prescribing audits and searches, contribute to quality improvement initiatives and assist with monitoring prescribing performance. They will work within their professional scope of practice, following relevant policies, procedures and confidentiality requirements, escalating clinical concerns to the Practice Pharmacist or appropriate clinician when necessary.
About us
Community Care Hall Green Primary Care Network (PCN) brings together three GP practices: Hall Green Health, Northbrook Group Practice and Swanswell Medical Centre, serving a combined population of over 50,000 patients.
Primary Care Networks are a key part of the NHS Long Term Plan, enabling GP practices to work collaboratively to deliver more accessible, proactive, personalised and coordinated care. By working at scale, our PCN supports the delivery of services beyond traditional general practice, helping to improve patient outcomes and reduce health inequalities.
We work closely with our member practices and a wide range of healthcare and community partners, including community pharmacies, acute and mental health services, voluntary organisations and local authority services, to provide integrated care that meets the needs of our local population.
Our multidisciplinary team includes a range of healthcare professionals who work alongside practice teams to enhance patient care, improve access to services and support the ongoing development of primary care across our network.
Job description
Job responsibilities
Main Duties and Responsibilities
The postholder will work alongside the Practice Pharmacist and wider practice team to support the safe, effective and cost-efficient use of medicines across the practice.
Responsibilities will include:
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Repeat prescribing: Process and manage repeat prescription requests in accordance with practice policies, agreed protocols and prescribing procedures, identifying and escalating discrepancies or concerns.
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Medicines reconciliation: Support medicines reconciliation following hospital discharge, transfers of care and other relevant changes to a patient's medication.
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Medicines optimisation: Assist with medication reviews, ensuring patients receive appropriate medicines and identifying opportunities to improve treatment and adherence.
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Prescription queries: Respond to routine medication-related queries within the scope of the role and refer clinical concerns to the Practice Pharmacist or an appropriate prescriber.
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Medicines safety: Support the identification and management of medication-related risks, including high-risk medicines, drug interactions, contraindications and overdue monitoring, escalating concerns appropriately.
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Patient support: Communicate with patients and carers regarding medicines, prescription processes and medication-related issues, providing information within professional competence.
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Prescribing support: Undertake relevant searches, audits and reviews to identify patients requiring medication reviews, monitoring or follow-up.
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Reducing medicines waste: Identify opportunities to reduce unnecessary prescribing and medicines waste, supporting the efficient use of NHS resources.
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Liaison and coordination: Work collaboratively with GPs, pharmacists, practice staff, community pharmacies, hospital teams and other healthcare professionals to support continuity of care.
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Clinical systems and records: Maintain accurate, timely and confidential patient records, ensuring medication information is updated appropriately on clinical systems.
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Policies and procedures: Work in accordance with practice protocols, prescribing guidance, medicines management policies and relevant professional standards.
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Quality improvement: Contribute to prescribing audits, service reviews and initiatives to improve medicines safety, prescribing quality and patient outcomes.
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Professional development: Maintain GPhC registration, undertake relevant training and continuing professional development, and work within the limits of professional competence.
General Responsibilities
The postholder will:
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Maintain patient confidentiality and comply with data protection requirements at all times.
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Adhere to infection prevention and control, health and safety, safeguarding and other relevant practice policies.
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Communicate professionally and effectively with patients, colleagues and external healthcare providers.
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Recognise the limits of their knowledge and competence and seek advice or escalate concerns when necessary.
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Participate in team meetings, training and service development activities as required.
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Undertake other reasonable duties appropriate to the role and level of responsibility.
Person Specification
Experience
Essential
- Experience working as a Pharmacy Technician in a primary or secondary care setting.
- Knowledge of repeat prescribing and medicines management processes.
- Experience using IT systems to access, record and manage information.
Desirable
- Experience of working in Primary Care
Knowledge & Skills
Essential
- Sound knowledge of medicines management and medicines optimisation.
- Understanding of medication safety, confidentiality and patient information governance.
- Excellent communication and interpersonal skills.
- Good IT skills and the ability to use clinical systems accurately.
- Strong organisational skills, with the ability to prioritise workload and meet deadlines.
- Ability to work independently within agreed protocols and as part of a multidisciplinary team.
- Ability to recognise issues requiring escalation and work within professional scope of practice.
Desirable
- Experience working within general practice or a Primary Care Network.
- Experience with repeat prescribing systems, medicines reconciliation and medication reviews.
- Knowledge of prescribing audits, clinical searches and medicines safety initiatives.
- Experience liaising with community pharmacies and other healthcare professionals.
- Understanding of NHS primary care services and the role of PCNs.
Equality, Diversity & Inclusion
Essential
- Community Care Hall Green PCN is committed to providing a fair, inclusive and supportive working environment. The postholder is expected to treat patients, colleagues and partner organisations with dignity and respect and to uphold equality, diversity and inclusion principles in all aspects of their work.
Qualifications
Essential
- Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
- Maintains current professional registration and continuing professional development.
Desirable
- General Practice experience
Scope of the Role
Essential
- This job description outlines the main duties and responsibilities of the post and is not intended to be exhaustive. Duties may be reviewed and amended in consultation with the postholder to reflect service requirements, professional development and changes in the delivery of primary care services.
Confidentiality & Data Protection
Essential
- The postholder must maintain strict confidentiality regarding patient information, staff records and organisational matters, complying with relevant legislation, professional standards and local policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hall Green Health
Address
Northbrook Group Practice
93 Northbrook Road
Shirley
Birmingham
West Midlands
B90 3LX
United Kingdom
Employer's website
PCN Pharmacy Technician in Birmingham employer: Hall Green Health
HALL GREEN HEALTH is an exceptional employer located in Birmingham, offering a supportive work culture that prioritises teamwork and professional development. As a Planned Care Assistant, you will benefit from flexible working hours, a competitive salary, and opportunities for continuous training, all while contributing to meaningful patient care in a welcoming environment.
