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- Tasks: Lead application support for digital and retail systems, ensuring top-notch service delivery.
- Company: Halian Technologies is a dynamic player in the tech industry, focused on consumer-facing solutions.
- Benefits: Enjoy a high-impact role with opportunities for career development and a customer-first culture.
- Why this job: Join a team that values innovation and continuous improvement in a fast-paced environment.
- Qualifications: Extensive experience in Hospitality or Retail IT Support is essential; strong leadership skills required.
- Other info: This is a senior leadership role with a focus on strategic planning and hands-on service delivery.
The predicted salary is between 48000 - 72000 £ per year.
Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer-focused technology operations across a complex application portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape.
Key Responsibilities:
- Provide visionary leadership across digital and retail IT application support
- Line manage and develop a high-performing support team, including performance and career development
- Design and implement strategic plans to enhance service quality and resilience
- Drive a customer-first culture in IT support, balancing user experience and operational efficiency
- Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively
- Maintain and improve service availability, performance monitoring, and incident management
- Lead problem resolution, root cause analysis, and proactive issue prevention across systems
- Partner with internal and external stakeholders to align on support strategy and SLA delivery
Key Requirements:
- Extensive experience in Hospitality or Retail IT Support at scale
- Proven ability to lead application support functions across customer-facing technologies
- Solid understanding of the Software Delivery Lifecycle and the role of support within it
- Skilled in modern support practices, including automation, alerting, and monitoring tools
- Strong communication, stakeholder engagement, and vendor management abilities
- Ability to thrive in high-pressure environments and make confident, timely decisions
- Strong leadership qualities, with the ability to coach, mentor, and inspire teams
- Clear focus on service delivery, system reliability, and process optimisation
Apply now to take the lead in transforming digital and retail support operations across a nationwide estate.
Contact Detail:
Halian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail and digital application support. Understanding the current technologies and practices will help you speak confidently about how you can lead and improve service delivery.
✨Tip Number 2
Network with professionals in the hospitality and retail IT sectors. Engaging with others in the field can provide insights into the challenges they face and how you can position yourself as a solution provider.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing high-performing teams. Be ready to share specific examples of how you've developed team members and improved service quality in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or examples of past incidents you've managed. Highlight your approach to root cause analysis and how you’ve implemented proactive measures to prevent future issues.
We think you need these skills to ace Senior Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Hospitality or Retail IT Support. Emphasise your leadership skills and any specific achievements related to application support functions across customer-facing technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading high-performing teams and enhancing service quality. Mention your understanding of the Software Delivery Lifecycle and how you can contribute to the company's goals.
Showcase Relevant Skills: Clearly outline your skills in modern support practices, such as automation and monitoring tools. Provide examples of how you've successfully driven a customer-first culture in previous roles.
Highlight Leadership Experience: Discuss your experience in managing and developing teams. Include specific instances where you've coached or mentored team members, showcasing your ability to inspire and lead effectively.
How to prepare for a job interview at Halian
✨Showcase Your Leadership Skills
As a Senior Application Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on performance management and career development.
✨Understand the Customer Perspective
This role emphasises a customer-first culture. Be ready to discuss how you've balanced user experience with operational efficiency in previous roles, and share specific strategies you've implemented to enhance service quality.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as mobile apps, e-commerce platforms, and POS systems. Being able to speak knowledgeably about these will show your preparedness for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to problem resolution and root cause analysis. Think of specific instances where you've proactively prevented issues or improved service availability, and be ready to discuss these in detail.
