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- Tasks: Lead application support for digital and retail systems, ensuring top-notch service delivery.
- Company: Halian Technologies is a dynamic tech company focused on enhancing consumer experiences.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Join a high-impact role that blends strategy with hands-on leadership in a fast-paced environment.
- Qualifications: Extensive experience in Hospitality or Retail IT Support and strong leadership skills required.
- Other info: Be part of a team that values innovation and customer-first approaches.
The predicted salary is between 48000 - 72000 £ per year.
Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer-focused technology operations across a complex application portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape.
Key Responsibilities:
- Provide visionary leadership across digital and retail IT application support
- Line manage and develop a high-performing support team, including performance and career development
- Design and implement strategic plans to enhance service quality and resilience
- Drive a customer-first culture in IT support, balancing user experience and operational efficiency
- Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively
- Maintain and improve service availability, performance monitoring, and incident management
- Lead problem resolution, root cause analysis, and proactive issue prevention across systems
- Partner with internal and external stakeholders to align on support strategy and SLA delivery
Key Requirements:
- Extensive experience in Hospitality or Retail IT Support at scale
- Proven ability to lead application support functions across customer-facing technologies
- Solid understanding of the Software Delivery Lifecycle and the role of support within it
- Skilled in modern support practices, including automation, alerting, and monitoring tools
- Strong communication, stakeholder engagement, and vendor management abilities
- Ability to thrive in high-pressure environments and make confident, timely decisions
- Strong leadership qualities, with the ability to coach, mentor, and inspire teams
- Clear focus on service delivery, system reliability, and process optimisation
Apply now to take the lead in transforming digital and retail support operations across a nationwide estate.
Senior Application Support Manager employer: Halian
Contact Detail:
Halian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail and digital application support. Understanding the current technologies and methodologies used in the industry will help you speak confidently about how you can lead and improve service delivery.
✨Tip Number 2
Network with professionals in the hospitality and retail IT sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could help you land this role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing high-performing teams. Be ready to share specific examples of how you've developed team members and improved service quality in previous roles.
✨Tip Number 4
Research Halian Technologies and their approach to application support. Understanding their values and recent projects will allow you to tailor your discussions and demonstrate how you can contribute to their goals.
We think you need these skills to ace Senior Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Hospitality or Retail IT Support. Emphasise your leadership roles and any specific achievements related to application support functions, especially in customer-facing technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading application support teams. Discuss how your strategic planning skills and hands-on service delivery experience align with the responsibilities of the Senior Application Support Manager role.
Showcase Relevant Skills: Clearly outline your understanding of the Software Delivery Lifecycle and modern support practices. Mention any experience with automation, alerting, and monitoring tools, as these are crucial for the role.
Highlight Leadership Experience: Provide examples of how you have developed high-performing teams in previous roles. Discuss your approach to coaching and mentoring, and how you foster a customer-first culture in IT support.
How to prepare for a job interview at Halian
✨Showcase Your Leadership Skills
As a Senior Application Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on performance management and career development.
✨Understand the Customer Perspective
This role emphasises a customer-first culture. Be ready to discuss how you've balanced user experience with operational efficiency in previous roles, and share specific strategies you've implemented to enhance service quality.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as mobile apps, e-commerce platforms, and POS systems. Being able to speak knowledgeably about these will show your technical competence.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to problem resolution and root cause analysis. Prepare to discuss specific incidents you've managed, how you identified the root causes, and the steps you took to prevent future issues.
