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- Tasks: Lead application support for digital and retail systems, ensuring top-notch service delivery.
- Company: Halian Technologies is a dynamic player in the tech industry, focused on consumer-facing solutions.
- Benefits: Enjoy a collaborative work culture, career development opportunities, and a chance to make an impact.
- Why this job: Join a high-impact role that blends strategy with hands-on leadership in a fast-paced environment.
- Qualifications: Extensive experience in Hospitality or Retail IT Support and strong leadership skills required.
- Other info: This is a senior role with opportunities to transform support operations nationwide.
The predicted salary is between 48000 - 72000 £ per year.
Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer-focused technology operations across a complex application portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape.
Key Responsibilities:
- Provide visionary leadership across digital and retail IT application support
- Line manage and develop a high-performing support team, including performance and career development
- Design and implement strategic plans to enhance service quality and resilience
- Drive a customer-first culture in IT support, balancing user experience and operational efficiency
- Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively
- Maintain and improve service availability, performance monitoring, and incident management
- Lead problem resolution, root cause analysis, and proactive issue prevention across systems
- Partner with internal and external stakeholders to align on support strategy and SLA delivery
Key Requirements:
- Extensive experience in Hospitality or Retail IT Support at scale
- Proven ability to lead application support functions across customer-facing technologies
- Solid understanding of the Software Delivery Lifecycle and the role of support within it
- Skilled in modern support practices, including automation, alerting, and monitoring tools
- Strong communication, stakeholder engagement, and vendor management abilities
- Ability to thrive in high-pressure environments and make confident, timely decisions
- Strong leadership qualities, with the ability to coach, mentor, and inspire teams
- Clear focus on service delivery, system reliability, and process optimisation
Apply now to take the lead in transforming digital and retail support operations across a nationwide estate.
Senior Application Support Manager (Burton Upon Trent) employer: Halian
Contact Detail:
Halian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Manager (Burton Upon Trent)
✨Tip Number 1
Familiarise yourself with the latest trends in retail and digital application support. Understanding the current technologies and practices will help you speak confidently about how you can lead and improve service delivery.
✨Tip Number 2
Network with professionals in the hospitality and retail IT sectors. Engaging with others in the field can provide insights into the challenges they face and how you can position yourself as a solution-oriented leader.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and incident management tools. Being able to articulate your hands-on experience with these systems will demonstrate your capability to enhance service quality.
✨Tip Number 4
Showcase your leadership style by sharing examples of how you've developed high-performing teams in the past. Highlighting your ability to coach and inspire others will resonate well with the hiring team.
We think you need these skills to ace Senior Application Support Manager (Burton Upon Trent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Hospitality or Retail IT Support. Emphasise your leadership skills and any relevant achievements in application support functions, particularly in customer-facing technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading high-performing teams and enhancing service quality. Mention specific examples of how you've driven a customer-first culture and improved service availability in previous roles.
Showcase Relevant Skills: Clearly outline your understanding of the Software Delivery Lifecycle and modern support practices. Include any experience with automation, alerting, and monitoring tools that align with the job requirements.
Prepare for Potential Questions: Anticipate questions related to your leadership style, decision-making in high-pressure environments, and how you would approach problem resolution and stakeholder engagement. Prepare examples that demonstrate your capabilities in these areas.
How to prepare for a job interview at Halian
✨Showcase Your Leadership Skills
As a Senior Application Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on performance management and career development.
✨Understand the Customer Perspective
This role emphasises a customer-first culture. Be ready to discuss how you've balanced user experience with operational efficiency in previous roles, and share specific strategies you've implemented to enhance service quality.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as mobile apps, e-commerce platforms, and POS systems. Being able to speak knowledgeably about these will show your technical competence.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to problem resolution and root cause analysis. Prepare to discuss specific incidents you've managed, how you approached them, and what the outcomes were, highlighting your proactive issue prevention strategies.
