Delivery Manager (, , United Kingdom)

Halian Technology is seeking a highly capable Delivery Manager to lead the evolution and operation of digital support services across our Data & AI platforms . This is a strategic and delivery-focused leadership position, ideal for someone who thrives in fast-paced, high-availability environments and is passionate about delivering customer-centric digital experiences through operational excellence.

As the Delivery Manager, you will define and manage support strategies and operational models for a suite of data-driven digital platforms , including web, mobile, APIs, and customer intelligence services. You’ll ensure robust support using both internal and third-party resources, embed automation and observability, and help modernise support functions as we scale our digital and AI capabilities across the business.

Key Responsibilities

• Own and deliver the Data & AI delivery roadmap , ensuring real, measurable business outcomes
• Lead the end-to-end delivery of AI and data initiatives, from initial scoping through to execution and optimisation
• Drive project and Continual Improvement (CI) outcomes aligned with strategic business goals
• Proactively identify, manage and communicate risks, dependencies, and delivery timelines
• Ensure alignment and integration with cross-functional teams including Infrastructure, EPOS, Engineering, and Support Services
• Manage third-party vendors and delivery partners to ensure value and quality
• Embed best practices in delivery governance, stakeholder management and agile execution
• Continuously refine backlog items (epics, features) in collaboration with product, architecture, and engineering teams
• Track delivery metrics including budget burn-down, velocity, scope changes, and resource utilisation
• Keep pace with evolving trends in data engineering, AI, and data science , and assess applicability to the hospitality industry

Key Requirements:

• Strong background in delivery management of modern digital and data platforms
• Experience leading complex Data & AI initiatives with proven business value
• Excellent knowledge of Agile, Waterfall , and hybrid delivery methodologies
• Skilled in managing cross-functional, matrixed teams (including third-party and remote)
• Strong stakeholder management , communication and influencing skills
• Highly analytical with the ability to solve problems and make progress amid ambiguity
• Relevant Project Management certification (e.g. Prince2, Agile)
• Experience in hospitality or retail sectors is a plus

If you're passionate about making a measurable impact in a high-profile hospitality brand , apply now!