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We're looking for a hands-on DevOps Support Manager to lead a small technical support team within a growing SaaS business. This is a hybrid role, with opportunity to lead and shape a growing support function.
This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. The ideal candidate will be comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution.
Responsibilities
- Lead, mentor and develop a team of support engineers.
- Own major incident management and serve as the escalation point for critical issues.
- Coordinate cross-functional teams during outages and service disruptions.
- Remain hands-on with troubleshooting, investigation and root cause analysis.
- Monitor service performance and drive continuous improvement across support operations.
- Work closely with DevOps and Engineering teams to improve reliability and customer experience.
Requirements
- Experience leading a technical support, operations or DevOps team.
- Strong experience managing major incidents and high-priority escalations.
- Hands-on troubleshooting and problem-solving skills.
- Experience supporting cloud-based or SaaS platforms.
- Good understanding of Linux environments.
- Exposure to Kubernetes and modern operational tooling is beneficial. xgikmsk
- Strong communication and stakeholder management skills.
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DevOps Manager in Reading employer: Halian Technology
As a leading innovator in the gaming and immersive entertainment sector, our company offers a dynamic work environment that fosters creativity and collaboration. With flexible working arrangements and a commitment to employee growth, we provide opportunities for professional development while working on cutting-edge technology that shapes the future of interactive experiences. Join us to be part of a passionate team dedicated to delivering engaging products enjoyed by customers worldwide.
