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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Be part of an exciting growth story in motoring services and electric mobility.
- Qualifications: Retail sales experience preferred, but a passion for customer service is key.
- Other info: Inclusive workplace with opportunities for career development and progression.
The predicted salary is between 10 - 12 £ per hour.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
Responsibilities
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in Worcester employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and services, and think about how your experience aligns with their values. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to show you’re the perfect fit for the Customer Sales Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the opportunity and respect the company’s culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Sales Advisor in Worcester
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in retail or customer-focused sales. We love seeing how you've wowed customers in the past, so share those stories!
Tailor Your Application: Read through the job description and match your skills to what we're looking for. If you’ve got problem-solving skills or experience with sales targets, let us know!
Be Yourself: We want to get to know the real you! Don’t be afraid to show your personality in your application. It helps us see if you’d be a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to find your application and get the ball rolling!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences in retail or any customer-focused roles and be ready to share specific examples of how you’ve gone above and beyond for customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss situations where you had to solve a problem for a customer. Highlight your proactive approach and how you understood their needs, as this is crucial for a Customer Sales Advisor role.
✨Familiarise Yourself with the Products
Do some research on the products and services offered by the company. Being knowledgeable about what they sell will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve demonstrating how you would handle a customer interaction. Practising these scenarios can help you feel more confident and prepared.
