Department Supervisor in West Bromwich

£13.51 per hour

Ready to take the next step in your retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management — you'll have responsibility for the day-to-day running of a department, supervising and coaching others to deliver market leading standards to our customers.

A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services. You'll have some key holder responsibility too and will be committed to following all in-store security and stock loss procedures.

Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.

• Supervise or lead a small team and manage day-to-day department operations.
• Support the store management team to deliver high-quality customer service.
• Coach and train team members to develop skills and performance.
• Work on the shop floor to meet tight deadlines and achieve sales targets.
• Hold key holder responsibilities and follow all in-store security and stock loss procedures.

• Experience of supervising or leading a small team.
• Experience of delivering great customer service, ideally in a retail or services environment.
• Experience of on-the-job training and coaching others.
• Experience of working to tight deadlines.
• A track record of achieving exceptional results against sales targets.
• Ideally, some technical knowledge in motoring or cycling, but this is not essential as technical training is provided — a commitment to personal development is essential.

• Store discount, with 25% off most products across Halfords and Tredz.
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
• Employee wellness programme offering free, independent, confidential support and counselling 24/7.
• Trade Price Bike Scheme — buy one bike per year from a range of bikes at significant reductions.
• Life Assurance.
• Uniform.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Cycle to Work scheme.
• Wagestream – access up to 30% of pay as you earn it and save automatically from salary.
• Health Cash Plan – claim cash back towards healthcare costs.

We're in an exciting chapter — rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.