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- Tasks: Repair and service bikes while delivering top-notch customer experiences.
- Company: Join Halfords, the UK's leading retailer in cycling and motoring products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Combine your passion for bikes with a rewarding career and growth opportunities.
- Qualifications: Experience in bike repair and excellent customer service skills are preferred.
- Other info: Flexible working hours and a commitment to inclusivity await you.
Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer. Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you'll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with - and achieving - sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life insurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Cycle Technician in Telford employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician in Telford
✨Tip Number 1
Get your hands dirty! If you’re passionate about bikes, show it. Visit local bike shops, chat with technicians, and even offer to help out. This hands-on experience not only boosts your skills but also gives you great stories to share in interviews.
✨Tip Number 2
Network like a pro! Join cycling clubs or online forums where you can meet fellow bike enthusiasts and industry professionals. You never know who might have a lead on a job or can give you insider tips on landing that Cycle Technician role.
✨Tip Number 3
Practice your customer service skills! Since this role is all about wowing customers, think of ways to demonstrate your ability to connect with people. Role-play scenarios with friends or family to get comfortable with handling different customer situations.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for bikes and your skills shine through. Make sure to highlight your practical experience and customer service prowess in your application. Let’s get you on the path to becoming a Cycle Technician!
We think you need these skills to ace Cycle Technician in Telford
Some tips for your application 🫡
Show Your Passion for Bikes: When you're writing your application, let your love for bikes shine through! Share any personal experiences or stories that highlight your enthusiasm and how it connects to the role of Cycle Technician.
Highlight Relevant Experience: Make sure to mention any previous experience you have in cycle services or retail. Even if it's not directly related, any customer service skills or technical know-how can make a big difference in your application.
Be Yourself: We want to get to know the real you! Don’t be afraid to inject some personality into your application. A bit of humour or a unique perspective can help you stand out from the crowd.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application lands right where it needs to be!
How to prepare for a job interview at Halfords
✨Know Your Bikes
Brush up on your knowledge of different types of bikes, including kids', adult, premium, performance, and electric cycles. Be ready to discuss your experience with servicing and repairing these bikes, as well as any specific technical skills you possess.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered fantastic customer service in the past. Think about situations where you went above and beyond for a customer or helped resolve an issue. This will demonstrate your knack for connecting with customers, which is key for this role.
✨Team Player Mindset
Since you'll be helping develop other team members, think of times when you've shared your expertise or supported colleagues. Highlight your ability to work collaboratively and contribute to a positive team environment during the interview.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to bike repairs and servicing. Brush up on common issues and solutions, and be prepared to explain your thought process when tackling a problem. This will show your practical problem-solving skills and efficiency.