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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Be part of an exciting growth journey in a dynamic industry.
- Qualifications: Experience in customer service and a proactive attitude are key.
- Other info: Inclusive workplace with opportunities for career development.
The predicted salary is between 10 - 12 £ per hour.
Pay Age: 21+ £12.21 per hour, Under 21 £10.00 per hour.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in Sutton Coldfield employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Sutton Coldfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and services, and think about how your experience aligns with their values. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to show you’re the perfect fit for the Customer Sales Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and respect the opportunity to join the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's retail or another sales environment, we want to see how you've wowed customers in the past!
Be Proactive: In your application, demonstrate your proactive approach to helping customers. Share examples of how you've understood their needs and solved problems effectively. We love a go-getter!
Tailor Your Application: Take a moment to tailor your application to the role. Use the job description as a guide and sprinkle in keywords that match what we're looking for. It shows us you're serious about joining our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It's super easy, and you'll be one step closer to joining our exciting journey at Halfords!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you understood customer needs and resolved any issues, as this is crucial for a Customer Sales Advisor.
✨Be Proactive and Positive
During the interview, demonstrate a proactive approach to helping customers. Use phrases like 'I always look for ways to enhance the customer experience' to convey your enthusiasm and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture, training opportunities, or career progression. This shows that you’re serious about your future with the company and eager to grow.