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- Tasks: Help customers with car and bike services while developing your skills.
- Company: Join the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, training, and career progression opportunities.
- Why this job: Combine your passion for vehicles with customer service in a dynamic environment.
- Qualifications: Customer service experience and a proactive attitude are key.
- Other info: Flexible working hours and a supportive team culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. You may already have experience fitting car parts and cycle repair, even as a hobby. We provide training to help you develop the skills you need, with the goal of delivering market-leading standards of service. You will work with customers on their vehicles in our car park and on bikes in-store, helping us wow every customer.
Responsibilities
- Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
- Work with customers on their vehicles in the car park and on bikes in-store.
- Develop practical problem-solving skills and the ability to work quickly and efficiently.
- Contribute to delivering market-leading standards of service in a customer-focused environment.
Qualifications
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Problem solving skills.
- Availability to work on a rota basis, including weekends.
- Ideally, some knowledge and skills in car parts fitting and cycle repair.
- Some experience of working towards and achieving sales targets.
About the Company & Benefits
We are in an excited growth phase focused on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We invest heavily in training to develop colleagues’ careers, with support for progression in Retail or elsewhere in the Group.
- 25% off most products in Halfords Retail stores and online
- Discounts of up to 50% on garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover for annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on groceries, holidays, insurance, days out, restaurants and more
- Employee assistance programme (free, confidential support and counselling 24/7)
- Fantastic Trade Price Bike Scheme – buy one bike per year at reduced price
- Option to join Sharesave scheme (save to purchase shares at a 20% discount)
- Cycle2Work scheme
Customer Services Advisor in Skegness employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Skegness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their services. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing these situations with a friend can help you feel more confident and prepared when it comes to showcasing your problem-solving skills during the interview.
✨Tip Number 3
Show off your passion! Whether it's cars or bikes, let your enthusiasm shine through. Share any relevant experiences or hobbies that demonstrate your knowledge and love for the industry. This will help you stand out as a candidate who truly cares about delivering top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Advisor in Skegness
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and bikes shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely love what you do and are excited about helping customers with their vehicles.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it’s fitting car parts or repairing bikes. We’re keen on seeing how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Customer Service is Key: Since this role is all about delivering top-notch customer service, share examples of how you’ve gone above and beyond for customers in the past. We want to know how you can help us wow every customer that walks through our doors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. If you have any personal experience or hobbies related to this, be ready to share them! It shows your passion and can really impress the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond to help a customer. This role is all about wowing customers, so show them you can do just that!
✨Problem-Solving Skills
Think of specific instances where you've had to solve problems quickly and efficiently. Whether it was fixing a bike or helping a customer with an issue, having these examples ready will demonstrate your practical skills.
✨Be Enthusiastic!
Show your enthusiasm for cars and bikes during the interview. A positive attitude can go a long way in customer service roles. Let your passion shine through, and don’t forget to smile!
