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For Companies At a Glance
- Tasks: Design and deliver engaging training programs to enhance sales and customer service skills.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling, dedicated to customer-driven innovation.
- Benefits: Enjoy a competitive salary, car allowance, employee discounts, and 25 days annual leave plus bank holidays.
- Why this job: Make a real impact by shaping how teams connect with customers and fostering their growth.
- Qualifications: Proven experience in training, excellent communication skills, and a full UK driving licence required.
- Other info: This is a field-based role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
About the role
As a Senior Sales and Service Training Consultant at Halfords, you’ll be at the heart of developing and inspiring our people to deliver world-class customer service and drive high-performance sales. You’ll design, deliver, and evaluate engaging training programs that equip our colleagues with the tools, confidence, and behaviours they need to exceed expectations on the shop floor and beyond. This is a fantastic opportunity for a dynamic and driven training professional who thrives on making a real impact. Your expertise in sales and service will shape the way our teams connect with customers, turning everyday interactions into memorable experiences. If you’re an exceptional communicator with a passion for seeing others grow—then this is your chance to lead, influence, and make a difference at the UK’s leading automotive and cycling retailer. This is a field-based role where you will split your time in the field, in our Support Centre in Redditch and working from home.
Key responsibilities
- Design and develop engaging training programs that enhance sales techniques, customer service excellence, and product knowledge.
- Lead and manage large scale learning projects that deliver impact and business outcomes.
- Deliver interactive training sessions to new starters and current employees, both in-person and virtually.
- Evaluate the impact of training through assessments, colleague feedback, and performance metrics, adjusting content as needed.
- Collaborate with the Group Head of Skills Development and key stakeholders to identify training needs and align with business goals.
- Provide ongoing coaching and mentoring to reinforce learning and promote a culture of continuous development.
- Create and manage up-to-date training materials, guides, and resources to support all learning initiatives.
- Compile and present regular reports on training delivery, effectiveness, and opportunities for improvement to senior leadership.
About you
- Proven experience in sales and service people development, with a track record of delivering impactful, large-scale training programmes.
- Skilled in designing and facilitating engaging training sessions that drive commercial performance and colleague growth.
- Strong relationship builder with excellent communication, presentation, and coaching skills.
- Highly organised and solutions-focused, with strong problem-solving abilities and commercial awareness.
- Confident using Microsoft Office (Teams, Excel, Word, PowerPoint) and training software to a high standard.
- Positive, self-motivated, and adaptable.
(A full UK driving licence, occasional travel, and a DBS check are required for this role)
A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays, holiday buy & sell and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Senior Sales & Service Training Consultant - 12 Month FTC employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales & Service Training Consultant - 12 Month FTC
✨Tip Number 1
Familiarise yourself with Halfords' mission and values. Understanding their commitment to customer service and innovation will help you align your training philosophy with theirs, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of your past training programmes that have led to measurable improvements in sales and service. Highlighting your impact will demonstrate your capability to deliver results at Halfords.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interviews. Given the dynamic nature of the role, emphasising your ability to adjust training methods based on feedback will set you apart from other candidates.
We think you need these skills to ace Senior Sales & Service Training Consultant - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and service training. Use specific examples that demonstrate your ability to design and deliver impactful training programmes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for developing others and how your skills align with Halfords' mission. Mention your experience in leading large-scale learning projects and your approach to enhancing customer service.
Showcase Your Communication Skills: Since the role requires excellent communication and presentation skills, consider including a brief section in your application that outlines your experience in delivering training sessions, both in-person and virtually.
Highlight Continuous Development: Emphasise your commitment to personal and professional development. Mention any relevant certifications or training you have completed that would benefit your role as a Senior Sales & Service Training Consultant.
How to prepare for a job interview at Halfords
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in designing and delivering training programmes. Highlight specific examples where your training has led to improved sales or customer service outcomes.
✨Demonstrate Strong Communication Skills
As a Senior Sales & Service Training Consultant, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase your presentation skills during the interview.
✨Understand Halfords' Mission
Familiarise yourself with Halfords' mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their goal of enhancing customer experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle various training challenges. Think of examples from your past experiences that demonstrate your ability to adapt and find solutions.
