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- Tasks: Deliver exceptional customer service while fitting car parts and repairing bikes.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, health plans, and a supportive work environment.
- Why this job: Combine your passion for cars and bikes with a rewarding customer service role.
- Qualifications: Experience in retail or customer service; knowledge of car parts and cycle repair is a plus.
- Other info: Flexible hours, training provided, and opportunities for career growth.
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all.
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently.
Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
Benefits
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well‑being services
Key responsibilities
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Ideal attributes
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor in Scunthorpe employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Scunthorpe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and retail. Prepare your responses, focusing on your past experiences and how they relate to the role of a Customer Services Advisor. We want to hear your stories!
✨Tip Number 3
Show off your passion! If you love motoring or cycling, let that enthusiasm shine through during your interview. Share any relevant hobbies or experiences that demonstrate your knowledge and excitement for the industry. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Services Advisor in Scunthorpe
Some tips for your application 🫡
Show Your Passion: Let your love for motoring and cycling shine through in your application. We want to see your enthusiasm for cars and bikes, so share any relevant hobbies or experiences that highlight this passion!
Tailor Your Experience: Even if you don’t have direct retail experience, think about times you've provided great customer service. We’re looking for those problem-solving skills and a proactive approach, so make sure to highlight those in your application.
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your written application. Show us who you are and why you’d be a great fit for our team at Halfords.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. We can’t wait to see your application and hopefully welcome you to our Halfords family!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They love candidates who are passionate about motoring and cycling!
✨Customer Service is Key
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond for a customer or solved a tricky problem. This role is all about helping customers, so showcasing your skills here will definitely work in your favour.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you’ll need to demonstrate your problem-solving skills. Practice thinking on your feet and coming up with solutions quickly. The interviewers want to see how you handle challenges, especially in a retail environment.
✨Show Your Team Spirit
Halfords values teamwork, so be prepared to discuss how you’ve worked well with others in previous roles. Share stories that highlight your ability to collaborate and support your colleagues, as this will show you’re a great fit for their team-oriented culture.
