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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of employee perks.
- Why this job: Be part of an exciting growth journey in a dynamic retail environment.
- Qualifications: Experience in customer service and a proactive approach to sales.
- Other info: Inclusive workplace with opportunities for career development.
The predicted salary is between 10 - 16 £ per hour.
Got a knack with customers? Ideally, you already have retail sales experience but if you've worked in another customer focused sales environment, we're likely to be a great fit for each other. You're already a legend at quick and efficient working, and we'll give you the product knowledge and skills training you need to wow every customer. You'll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in Rochdale employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and sales. Prepare your answers, focusing on your past experiences and how they relate to the role of a Customer Sales Advisor. We want to hear your success stories!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. We love candidates who are proactive and can connect with customers. Be yourself and don’t be afraid to share your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Sales Advisor in Rochdale
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's retail or another customer-focused role, we want to see how you've wowed customers in the past!
Be Proactive and Problem-Solving: In your application, share examples of how you've taken the initiative to help customers and solve their problems. We love candidates who can think on their feet and understand customer needs.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match what we're looking for in a Customer Sales Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences in retail or any customer-focused roles and be ready to share specific examples of how you’ve gone above and beyond for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Even if you don’t have all the details, showing that you’ve done your homework will impress the interviewer and demonstrate your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss situations where you’ve successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to helping customers.
✨Be Ready for Rota Questions
Since the role requires availability on a rota basis, be prepared to discuss your flexibility. Think about your schedule and be honest about when you can work, including weekends, to show you’re committed to the role.