Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with car and bike services while delivering top-notch service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of employee perks.
- Why this job: Combine your passion for cars and bikes with a rewarding customer service role.
- Qualifications: Experience in customer service and a proactive approach to problem-solving.
- Other info: Great career growth opportunities in a rapidly expanding business.
The predicted salary is between 11 - 14 £ per hour.
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all.
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor in New Malden employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in New Malden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your responses. Use examples from your past experiences to demonstrate your skills and enthusiasm for cars and bikes.
✨Tip Number 3
Show off your passion! When discussing your love for motoring and cycling, let your enthusiasm shine through. Share any relevant hobbies or experiences that highlight your knowledge and skills in fitting car parts or cycle repair.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows that you’re keen on the role.
We think you need these skills to ace Customer Services Advisor in New Malden
Some tips for your application 🫡
Show Your Passion: Let your love for motoring and cycling shine through in your application. We want to see your enthusiasm for cars and bikes, so share any relevant hobbies or experiences that highlight this passion!
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in retail. We’re looking for how you’ve tailored your approach to meet customer needs, so don’t hold back on those examples!
Be Yourself: We value authenticity, so be genuine in your application. Share your personality and what makes you unique – we want to get to know the real you!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They love candidates who are passionate about motoring and cycling!
✨Customer Service is Key
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond for a customer or solved a tricky problem. This role is all about wowing customers, so showcasing your experience here will set you apart.
✨Be Proactive
Demonstrate your proactive approach during the interview. Think of ways you can help customers and understand their needs before they even ask. This shows that you’re not just waiting for instructions but are ready to take initiative.
✨Show Your Sales Savvy
If you have experience working towards sales targets, be sure to highlight it! Share specific examples of how you achieved or exceeded those targets. This will show that you can contribute to the team’s success and help drive sales.
