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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, a leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of employee perks.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Inclusive workplace welcoming diverse applicants; apply even if you don't meet all criteria!
The predicted salary is between 12 - 16 £ per hour.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Qualifications and Experience- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story. Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor in Merthyr Tydfil employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in Merthyr Tydfil
✨Tip Number 1
Get to know the company culture! Before your interview, check out Halfords' social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've wowed customers or led a team. Being able to share these experiences during your interview will demonstrate your skills and enthusiasm for the role.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look smart and professional. It shows respect for the opportunity and gives a great first impression. Plus, it helps you feel more confident!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Department Supervisor in Merthyr Tydfil
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've wowed customers in the past, so share specific examples that showcase your knack for making people happy!
Emphasise Your Leadership Experience: Since this role involves supervising a team, it's crucial to mention any previous leadership or coaching experience. We love to see how you've motivated others and helped them achieve their goals, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing to show us you understand what we're looking for. This will help your application stand out and show your genuine interest in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're tech-savvy and ready to take the next step in your career with us!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Familiarise yourself with Halfords' products and services. Being able to chat confidently about cycling or motoring will show your enthusiasm and commitment to the role. Brush up on any technical knowledge you might need, even if it’s not essential.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Think about specific situations where you’ve motivated others or achieved sales targets. This will demonstrate your readiness for a management role.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to wow customers and handle challenging situations. This is crucial for a role that focuses on leading a team to provide top-notch service.
✨Emphasise Your Commitment to Development
Halfords values personal growth, so express your eagerness to learn and develop. Talk about any training or skills you’re keen to pursue, and how you plan to contribute to the team’s success while advancing your own career.
