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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and opportunities for career growth.
- Other info: Inclusive workplace welcoming diverse applicants; be part of our exciting growth journey.
- Why this job: Step into management with training and support to achieve your career goals.
- Qualifications: Experience in supervising teams and delivering great customer service is preferred.
The predicted salary is between 27000 - 28000 £ per year.
Job no: 564957
Work type: Part time, 30 hours per week
Site: Mansfield
Location: Nottinghamshire
Salary: £13.51 per hour
Business Area: Retail
Responsibilities
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Qualifications
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
EEO Statement
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
About the Company
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Department Supervisor in Mansfield employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in Mansfield
✨Tip Number 1
Get to know the company inside out! Research Halfords, their products, and their values. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your experience aligns with the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Department Supervisor in Mansfield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering great customer service. We want to see how you've wowed customers in the past, so share specific examples that showcase your knack for making people happy!
Emphasise Your Leadership Experience: If you've supervised or led a team before, let us know! Talk about your coaching style and how you’ve helped others achieve their best. This role is all about teamwork, so we love hearing about your leadership journey.
Be Authentic and Enthusiastic: We’re looking for genuine passion for our products and services. Don’t be shy about sharing why you love working in retail and what excites you about this role. Your enthusiasm can really shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Halfords family!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of retail management and customer service. Familiarise yourself with Halfords' products and services, especially if you have a passion for motoring or cycling. This will show your enthusiasm and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Department Supervisor, you'll be leading a team. Prepare examples of how you've successfully supervised or coached others in the past. Think about specific situations where you motivated your team to achieve sales targets or improved customer service standards.
✨Demonstrate Your Customer Focus
Halfords values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share stories that highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available for career development or how the store management team supports supervisors. This shows your commitment to growth and interest in the role.