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- Tasks: Lead a dynamic team to deliver top-notch customer experiences and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Earn £36,000 plus an average uncapped bonus of £10,800, with amazing discounts and perks.
- Why this job: Be part of a success story in motoring services and make a real impact on customer satisfaction.
- Qualifications: Strong leadership skills and experience in delivering high customer satisfaction are essential.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 36000 - 46000 £ per year.
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at Halfords, we are looking for a Centre Manager with technical ability, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Responsibilities / What you’ll do
- Lead and motivate the centre team to deliver excellent customer experience and satisfaction.
- Drive business performance and ensure high standards of service and compliance.
- Manage daily operations, coaching-based team development, and in-the-moment training as needed.
- Ensure high standards of health and safety compliance and achievement of KPIs.
Benefits
- £36,000 per annum
- Average uncapped bonus of £10,800 per year (with potential to earn more)
- 5 days a week
- Refer a friend scheme – T&C’s Apply
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
Skills and Experience
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
Centre Manager - Technical Ability in Manchester employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager - Technical Ability in Manchester
✨Tip Number 1
Get to know the company inside out! Research Halfords, their values, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Halfords. Plus, it might just give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Manager - Technical Ability in Manchester
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in the past, so share specific examples that showcase your ability to lead effectively.
Customer Experience is Key: Since providing an excellent customer journey is crucial for us, emphasise any experience you have in delivering high customer satisfaction. Tell us about times when you went above and beyond to ensure customers were happy!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the Centre Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t hesitate – take the leap and apply today!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automotive services. Understand the latest trends in electric mobility and how they impact customer experience. This will show that you're not just a leader, but also someone who is passionate about the industry.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer satisfaction. This will help demonstrate your engaging and coaching-based approach to team development.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these metrics in previous positions. This shows that you’re results-driven and understand what it takes to drive business performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how they align with your career aspirations. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
