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- Tasks: Oversee technology partnerships and ensure top-notch service quality and performance.
- Company: Join Halfords, a forward-thinking company shaping the future of motoring and cycling.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a collaborative team that values your input and creativity.
- Why this job: Make a real impact in a dynamic environment while driving innovation.
- Qualifications: Experience in supplier management and a knack for commercial accountability.
The predicted salary is between 50000 - 60000 £ per year.
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for cocreators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
Technology at Halfords is at a turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards.
Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.
About The Role
As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. This is a heavily commercial role, centred on supplier and contract management across a significant partner landscape, where you'll own relationships, hold partners to account.
Service Assurance Manager - Retail & Customer in London employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Manager - Retail & Customer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Halfords on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Halfords' mission and values. Show us how your skills align with their journey in modernising technology and enhancing customer experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can take ownership and drive outcomes in a commercial role. We want to hear about your past successes and how they relate to the Service Assurance Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Halfords team.
We think you need these skills to ace Service Assurance Manager - Retail & Customer in London
Some tips for your application 🫡
Show Your Passion for Innovation: When writing your application, let your enthusiasm for innovation shine through. We want to see how you can contribute to practical, scalable solutions that make a real impact at Halfords.
Highlight Your Commercial Acumen: Since this role is heavily commercial, make sure to showcase your experience in supplier and contract management. We’re looking for examples that demonstrate your ability to balance pace with long-term architectural integrity.
Be Authentic and Personal: Don’t be afraid to let your personality come through in your application. We value co-creators who take ownership, so share your unique perspective and how it aligns with our journey at Halfords.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to connect with you and see how you can help shape the future of motoring and cycling.
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, dive deep into Halfords' mission and values. Understand their journey towards modernising technology and how it impacts their retail and customer service. This will help you align your answers with their goals and show that you're genuinely interested in being part of their evolution.
✨Showcase Your Commercial Acumen
Since this role is heavily commercial, be prepared to discuss your experience with supplier and contract management. Bring specific examples of how you've successfully managed partnerships in the past, focusing on outcomes and performance metrics. This will demonstrate your ability to take end-to-end accountability.
✨Emphasise Innovation and Practical Solutions
Halfords values practical, scalable solutions over theoretical ideas. Be ready to share instances where you've implemented innovative solutions that had a tangible impact. Highlight your problem-solving skills and how you balance speed with long-term architectural integrity.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about their current technology challenges or how they measure success in the Service Assurance Manager position. This shows that you're not just looking for a job, but are genuinely interested in contributing to their future.