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- Tasks: Deliver exceptional customer service and manage breakdown calls efficiently.
- Company: Join Halfords, a leader in commercial fleet services with a supportive culture.
- Benefits: Competitive salary, shift allowance, employee discounts, and 20 days annual leave.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for delivering high performance.
- Other info: Opportunities for personal growth and a commitment to wellbeing and inclusion.
The predicted salary is between 24444 - 24444 Ā£ per year.
We're looking for a motivated and customer-focused Breakdown Advisor to join our high-performing team at our Stafford Support Centre. In this fast-paced, 24/7 environment, you'll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you'll contribute to a customerācentric, supportive, and teamworkādriven culture. You'll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: Rolling shift 4 on 4 off ā day shift 7am to 7pm ā includes working weekends and bank holidays. All shifts will be onāsite at our Stafford office.
Responsibilities
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutionsāfocused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decisionāmaking to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performanceādriven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
Qualifications
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fastāpaced, constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and elevate critical issues promptly when needed.
- Use a logical, customerāfirst mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Benefits
- Base salary Ā£24,444.00 per annum (Ā£12.21 per hour), Ā£300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for Ā£1200 per year), pension and 20 days annual leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Breakdown Advisor in London employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Breakdown Advisor in London
āØTip Number 1
Get to know the company! Research Halfords and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
āØTip Number 2
Practice your communication skills. As a Breakdown Advisor, you'll need to engage confidently with customers and colleagues. Role-play scenarios with friends or family to boost your confidence.
āØTip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues quickly and effectively. This will help you stand out during interviews.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Halfords.
We think you need these skills to ace Breakdown Advisor in London
Some tips for your application š«”
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering outstanding service.
Keep It Professional: Your written application should reflect a professional tone. Use clear language and avoid slang. Remember, you're applying to be a Breakdown Advisor, so let your communication skills shine through!
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've resolved issues quickly and effectively in previous roles. This will show us that you can handle the fast-paced environment we work in.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen and know where to find us!
How to prepare for a job interview at Halfords
āØKnow the Role Inside Out
Before your interview, make sure you thoroughly understand the Breakdown Advisor role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what theyāre looking for.
āØShowcase Your Customer Service Skills
As a Breakdown Advisor, customer service is key. Prepare examples from your past experiences where youāve delivered outstanding service or resolved issues effectively. Highlight your ability to stay calm under pressure and prioritise customer needs, as these traits are essential for the role.
āØDemonstrate Teamwork and Communication
This role requires strong collaboration with colleagues and stakeholders. Be ready to discuss how youāve worked in teams before and how you communicate effectively with others. Use specific examples to illustrate your ability to build relationships and support a positive team culture.
āØPrepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think about potential breakdown situations and how you would handle them. Practising these scenarios can help you respond confidently and demonstrate your logical, customer-first mindset.
