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- Tasks: Lead a team of mobile technicians delivering top-notch tyre services to customers.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy competitive salary, discounts, wellness support, and flexible working hours.
- Why this job: Take your career to the next level while making a real impact on customer satisfaction.
- Qualifications: Experience as a technician, strong communication skills, and a valid driving licence required.
- Other info: Be part of a rapidly growing business focused on electric mobility and customer service.
The predicted salary is between 27400 - 31000 £ per year.
A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.
Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers' homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and if on a late shift ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.
Running shift pattern is either 6am-6pm or 8am-8pm on a rota basis 4 days on 3 days off. For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.
This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.
You will have the following skills and experience:
- Evidence of delivering a great customer experience
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
- Experience of delivering coaching/training in the moment
- A track record of success in delivering against targets and customer metrics
- Experience of meeting compliance standards across health and safety
- Excellent verbal communication skills
- IT proficient, with the aptitude to learn in-house systems
- A full valid driving licence held for a minimum of 12 months
All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Tyre Technician Team Leader in Lincoln employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tyre Technician Team Leader in Lincoln
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and technical skills. Think about examples from your past experiences that showcase your ability to manage a team and deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Halfords family and ready to take on the challenge!
We think you need these skills to ace Tyre Technician Team Leader in Lincoln
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a Technician. We want to see how you've delivered great customer experiences and completed jobs to a high standard. Use specific examples to demonstrate your skills!
Communicate Clearly: Since this role involves a lot of communication, ensure your application reflects your verbal communication skills. We love clear and concise writing, so keep it straightforward and professional while still being yourself.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We’re looking for someone who understands the role and can lead a team effectively, so make that shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to tyre fitting and vehicle maintenance. Be ready to discuss your previous experience as a Technician and how it relates to the role of Team Leader. This will show that you’re not just a manager, but someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve coached or trained colleagues on the job. Highlight your ability to motivate others and ensure they meet targets while maintaining high standards of quality.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle customer interactions or resolve conflicts within the team, so be ready with specific scenarios.
✨Safety First
Familiarise yourself with health and safety protocols relevant to the role. Be prepared to discuss how you would ensure a safe working environment for both your team and customers. Showing that you prioritise safety will demonstrate your commitment to the well-being of everyone involved.
