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For Companies At a Glance
- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join the UK's largest automotive service and repair business with great career prospects.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and a bonus scheme.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Excellent customer service skills and IT literacy required.
- Other info: Exciting growth phase with opportunities in motoring services and electric mobility.
The predicted salary is between 12000 - 18000 £ per year.
£15,000 per annum + bonus
5 days a week / 22 hours per week
Earn extra with our refer a friend scheme – T&C’s Apply
We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Service Advisor in Lincoln employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, services, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or technical concerns. Role-playing these situations with a friend can help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can boost your chances of landing that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Halfords family!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tough situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy: Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know – it could give you an edge!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love seeing candidates who take the time to align their skills and experiences with what we're looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research Halfords. Understand their services, values, and recent developments in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you delivered excellent service or resolved difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Since the role involves discussing technical concerns, brush up on basic automotive knowledge. Familiarise yourself with common issues customers might face and how to address them. This will demonstrate your readiness to engage with customers confidently.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, it sets a positive tone for the rest of the meeting.
