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- Tasks: Deliver exceptional customer service and manage breakdown calls efficiently.
- Company: Join a dynamic team at Halfords Commercial Fleet Services.
- Benefits: Flexible shifts, training opportunities, and a supportive work culture.
- Why this job: Make a real difference by helping customers stay on the road.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a motivated and customer-focused Breakdown Advisor to join our high-performing team at our Stafford Support Centre. In this fast-paced, 24/7 environment, you will play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes.
As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you will contribute to a customer-centric, supportive, and teamwork-driven culture. You will work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency.
This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: We have 2 roles / shift patterns available - 2pm to 10pm, Monday to Friday with an additional hour worked on Tuesday evening; 5.00am to 1.30pm, Monday to Friday.
Key responsibilities:
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision-making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance-driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
About you:
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast-paced, and constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and escalate critical issues promptly when needed.
- Use a logical, customer-first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Customer Advisor in Lichfield employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Lichfield
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service scenarios. Think about how you would handle breakdown calls and keep calm under pressure. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have any relevant experience or achievements, be ready to discuss them in detail. Use specific examples that highlight your ability to meet KPIs and deliver outstanding customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Advisor in Lichfield
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering outstanding service.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! Use a friendly and approachable style in your writing to show us you’re a great fit for our supportive team culture.
Be Clear and Concise: In a fast-paced environment like ours, clarity is key. Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short to ensure we can quickly grasp your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll have access to all the latest updates and information about the role, plus it makes it easier for us to review your application!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research Halfords Commercial Fleet Services. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Breakdown Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to stay calm under pressure and how you’ve resolved issues quickly and efficiently.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you had to make quick decisions, especially in a fast-paced environment. Be ready to discuss how you prioritised tasks and what outcomes resulted from your choices. This will illustrate your sound judgement and initiative.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team.