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- Tasks: Engage with customers and provide exceptional service while promoting our products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of financial perks.
- Why this job: Be part of an exciting growth story and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service and a proactive approach to problem-solving.
- Other info: Flexible working hours and opportunities for career development await you.
The predicted salary is between 11 - 13 £ per hour.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in Kent employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their products. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will highlight your proactive approach and problem-solving skills.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking the part can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor in Kent
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your experience in delivering great customer service. Whether it's retail or another sales environment, we want to see how you've wowed customers in the past!
Be Proactive: We love candidates who take the initiative! In your application, share examples of how you've proactively helped customers and understood their needs. It’ll show us you’re a perfect fit for our team.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when you put in that extra effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of great service, which is key for a Customer Sales Advisor.
✨Familiarise Yourself with the Products
Take some time to research the products and services offered by the company. Knowing the ins and outs of what they sell will help you answer questions confidently and demonstrate your proactive approach to helping customers.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle difficult customer situations. Prepare a few scenarios where you successfully solved a problem or turned a negative experience into a positive one. This will highlight your problem-solving skills and ability to think on your feet.
✨Show Your Enthusiasm for Sales Targets
Since achieving sales targets is part of the role, be ready to discuss your experience with sales goals. Share specific examples of how you met or exceeded targets in previous roles, and express your excitement about the opportunity to contribute to the company's success.
