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- Tasks: Lead a dynamic team and enhance customer satisfaction in the automotive industry.
- Company: Join the UK's largest automotive service and repair business, National Tyres, now part of Halfords.
- Benefits: Enjoy competitive salary, uncapped bonuses, and extensive employee discounts.
- Why this job: Make a real impact while advancing your career with excellent training and progression opportunities.
- Qualifications: Strong leadership skills and experience in customer satisfaction are essential.
- Other info: Inclusive workplace with a commitment to diversity and growth.
The predicted salary is between 34203 - 40823 £ per year.
Brilliant at leading a team? Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Salary: £34,203 - £40,823 per annum
Average uncapped bonus of £10,800 per year (with potential to earn more)
5 days a week
Earn extra with our refer a friend scheme
Benefits Include:
- 5.6 weeks annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPIs
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager (non technical) - Horsham (Horsham) employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager (non technical) - Horsham (Horsham)
✨Tip Number 1
Get to know the company inside out! Research National Tyres and Halfords, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Centre Manager position.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Centre Manager (non technical) - Horsham (Horsham)
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your fantastic leadership and team management skills in your application. We want to see how you've motivated teams in the past and how you can bring that energy to our Centre Manager role!
Customer Satisfaction is Key: Since this role is all about providing an excellent customer journey, share specific examples of how you've delivered high customer satisfaction in previous positions. We love seeing real-life stories that demonstrate your passion for customer experience!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your key skills and experiences shine through. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Halfords. So, what are you waiting for? Hit that apply button!
How to prepare for a job interview at Halfords
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Centre Manager. Be ready to share specific examples of how you've successfully led teams in the past, especially in high-pressure situations.
✨Customer Experience is Key
Since this role focuses heavily on customer satisfaction, prepare to discuss your approach to enhancing the customer journey. Think of instances where you’ve gone above and beyond for customers and be ready to explain how you would implement similar strategies at National Tyres.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) is crucial for this position. Brush up on common KPIs in the automotive industry and be prepared to discuss how you’ve met or exceeded these metrics in your previous roles.
✨Show Your Passion for Development
The job description highlights the importance of team development. Be ready to talk about how you’ve coached and motivated team members in the past. Share your thoughts on training methods and how you can contribute to the ongoing development of your team at Halfords.
