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- Tasks: Deliver exceptional customer service and support in a retail environment.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible pay options.
- Why this job: Be part of an exciting growth journey in motoring services and electric mobility.
- Qualifications: Experience in customer service and a proactive approach to sales.
- Other info: Inclusive workplace with opportunities for career progression.
The predicted salary is between 10 - 13 £ per hour.
Age 21+ £12.64 per hour Under 21 £10.43 per hour
Responsibilities:
- Deliver great customer service and help customers in a retail environment or other customer-focused sales settings.
- Learn our product knowledge and the practical aspects of our fitting services so you can demonstrate and explain our products.
- Be quick and efficient in your work and support colleagues with a positive team attitude.
- Participate in training to develop skills and progress your career within Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Problem solving skills.
- Availability to work on a rota basis, including weekends.
- Ideally, some experience of working towards and achieving sales targets.
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz.
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Life Assurance.
- Uniform.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle to Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor in High Wycombe employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in High Wycombe
✨Tip Number 1
Get to know the company! Research Halfords and their products so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past and be ready to share those stories. It’s all about showing you can deliver great service, just like they want.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team and the role. This not only shows your enthusiasm but also helps you understand if it’s the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Sales Advisor in High Wycombe
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've helped customers in the past, especially in retail settings. Share specific examples that demonstrate your proactive approach and problem-solving skills!
Know Our Products: Familiarise yourself with our products and services before applying. We love candidates who can demonstrate knowledge about what we offer. This shows us you're genuinely interested and ready to hit the ground running!
Be Yourself: When writing your application, let your personality shine through! We’re looking for team players with a positive attitude, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our Halfords family!
How to prepare for a job interview at Halfords
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by Halfords. Being able to discuss specific items and their features will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you solved problems or went above and beyond for a customer, as this will demonstrate your proactive approach.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise how you would handle different customer interactions, such as dealing with complaints or upselling products. This will help you feel more confident and prepared.
✨Emphasise Teamwork
Halfords values a positive team attitude, so be sure to highlight your ability to work well with others. Share examples of how you've supported colleagues in the past and contributed to a positive work environment.