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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Halfords, a leading retailer with a commitment to inclusivity and diversity.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Kickstart your career in a dynamic environment with great training and growth opportunities.
- Qualifications: Experience in customer service and a proactive attitude towards helping others.
The predicted salary is between 25000 - 27000 £ per year.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor - Fixed Term Contract in Heath employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Fixed Term Contract in Heath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and values so you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during the interview when they ask about your approach to customer care.
✨Tip Number 3
Be ready to talk numbers! If you’ve hit sales targets before, be prepared to share those achievements. It shows you’re results-driven and can contribute to the team’s success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your genuine interest in the role.
We think you need these skills to ace Customer Sales Advisor - Fixed Term Contract in Heath
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your experience in delivering great customer service. Whether it's retail or another sales environment, we want to see how you've wowed customers in the past!
Be Proactive: In your application, demonstrate your proactive approach to understanding customer needs. Share examples of how you've gone above and beyond to help customers – it’ll make you stand out!
Problem Solving is Key: We love a good problem solver! Include any experiences where you've tackled challenges head-on, especially in a sales context. It shows us you're ready for anything that comes your way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find all the info you need about the role there too!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering great service. Be ready to share how you’ve handled tricky situations or solved problems in the past.
✨Show Off Your Sales Savvy
If you've got retail sales experience, flaunt it! Prepare to discuss any sales targets you've met or exceeded. If you haven't worked in retail, think about similar experiences in other customer-focused roles and how they relate to achieving sales goals.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. This is your chance to demonstrate how you'd interact with customers. Practice explaining products and services clearly and confidently, as if you were helping a customer right there in the store.
✨Flexibility is Key
Since the job requires working on a rota basis, be prepared to discuss your availability. Show that you're flexible and willing to work weekends or varied hours. This will highlight your commitment and readiness to fit into their team.