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- Tasks: Deliver top-notch customer service while fitting car parts and servicing bikes.
- Company: Join the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, life assurance, and a supportive work environment.
- Other info: Great training opportunities to develop your skills and career.
- Why this job: Be part of an exciting growth story in motoring services and electric mobility.
- Qualifications: Customer service experience and a passion for cars and bikes are ideal.
The predicted salary is between 24000 - 36000 £ per year.
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all. You'll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer.
This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.
Key Responsibilities
- Deliver market-leading standards of customer service, including fitting car parts, technology fitting, cycle building and cycle servicing.
- Assist customers’ vehicles in our car park and bikes in-store, ensuring every customer is wowed.
- Develop practical problem-solving skills while working quickly and efficiently.
Qualifications
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Problem-solving skills.
- Availability to work on a rota basis, including weekends.
- Some knowledge and skills in car parts fitting and cycle repair.
- Some experience of working towards and achieving sales targets.
Benefits
- 25% off most of our products in Halfords Retail stores and online.
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life Assurance.
- Uniform.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24 h a day, 7 days a week.
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes significantly reduced.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle2Work scheme.
Customer Services Advisor in Haverhill employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Haverhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet when it comes to problem-solving during the interview.
✨Tip Number 3
Show off your passion for cars and bikes! Share any relevant experiences or hobbies that demonstrate your enthusiasm. Whether it's fixing up your own bike or helping friends with car repairs, let them know you’re all about that hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Advisor in Haverhill
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and bikes shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their vehicles and have a love for the products we offer.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it’s from previous jobs or hobbies. If you've fitted car parts or repaired bikes, tell us about it! We love seeing how your skills can translate into delivering top-notch service.
Be Customer-Focused: Since this role is all about customer service, emphasise your ability to understand and meet customer needs. Share examples of how you’ve gone above and beyond to help customers in the past – we’re all about wowing our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They want to see that you’re genuinely interested in the products and services they offer.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you went above and beyond to help a customer or solved a tricky problem. This will show that you understand the importance of customer satisfaction in this role.
✨Show Off Your Problem-Solving Skills
Be ready to discuss how you approach challenges. Whether it’s fixing a bike or dealing with a difficult customer, having a few scenarios in mind where you successfully resolved an issue will highlight your practical problem-solving abilities.
✨Ask Questions
Don’t forget to prepare some questions for them! This shows your interest in the role and the company. You might ask about the training opportunities available or how they measure success in customer service. It’s a great way to engage and leave a lasting impression.