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- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join Halfords, the UK's largest automotive service and repair business.
- Benefits: Enjoy 5.6 weeks' leave, discounts, and financial planning support.
- Why this job: Be part of a growing team focused on customer experience and innovation.
- Qualifications: Excellent customer service skills and a full driver's licence required.
- Other info: Exciting career growth opportunities in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. We are the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Customer Service Advisor, you will be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Requirements:
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full driver’s licence with less than 9 points as role will include collection and delivery of vehicles
Company phase:
We are in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We are the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Benefits:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan - to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
Customer Service Advisor in Gloucester employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Research Halfords Garage Services and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled difficult situations or provided excellent service. Be ready to share these experiences during your interview to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Halfords team.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tough situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy: Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know how you navigated them like a pro!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're the perfect fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research Halfords Garage Services. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Stay Calm Under Pressure
You might face questions about handling difficult situations. Think of scenarios where you remained calm and professional, even when things got tough. Highlight your problem-solving skills and how you turned challenges into positive outcomes.
✨Be Ready for Technical Questions
Since you'll be discussing technical concerns with customers, brush up on basic automotive knowledge. Familiarise yourself with common vehicle issues and maintenance practices. This will help you feel more confident and prepared to assist customers effectively.
