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- Tasks: Lead a team to enhance customer experience and drive business success.
- Company: Join the UK's largest automotive service and repair business.
- Benefits: Enjoy competitive pay, uncapped bonuses, and fantastic discounts.
- Other info: Access to training, wellbeing services, and a supportive work culture.
- Why this job: Make a real impact in a dynamic environment with great career progression.
- Qualifications: Experience in management or mechanics, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a really exciting time to join our Halfords Garage Services team. It will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you'll play a pivotal role in driving the centre's success.
As an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with a firm focus on the customer's journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.
If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.
- Average uncapped bonus of £7,100 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme T&Cs Apply
- 5.6 weeks annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
- You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Proven ability to deliver high levels of customer satisfaction through effective management and leadership. Experience in coaching, training, and developing colleagues in the moment. Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience). Strong organisational and time management skills. Full, valid driving licence.
We're in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Assistant Manager, Complaints in Gloucester employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Gloucester
✨Tip Number 1
Get to know the company! Research Halfords Garage Services and understand their values, mission, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can really boost your chances of landing that Assistant Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to management and customer service. Think about your past experiences and how they align with the role. We want to hear about your hands-on experience and how you've driven success in previous positions!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager, Complaints in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management or mechanical experience, and don’t forget to showcase any customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our Halfords Garage Services team.
Showcase Your Leadership Skills: As an Assistant Manager, we want to see your leadership style! Include examples of how you've coached or developed colleagues in the past, and how you’ve driven customer satisfaction in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Halfords
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to light vehicle maintenance. Be ready to discuss your hands-on experience as a mechanic and how it relates to the role of Assistant Manager. This will show that you’re not just a manager but someone who understands the workshop environment.
✨Customer Experience Focus
Since this role is all about driving customer satisfaction, think of specific examples where you've improved customer experiences in previous roles. Prepare to share these stories during the interview to demonstrate your passion for customer service.
✨Leadership Skills Shine
As you'll be working closely with the Centre Manager and leading a team, be prepared to talk about your management style. Think of instances where you've coached or developed colleagues, and how you can apply those skills to motivate your team at Halfords.
✨Show Your Enthusiasm
This is an exciting time for Halfords, so let your enthusiasm shine through! Talk about why you're passionate about the automotive industry and how you see yourself contributing to the company's growth and success. A positive attitude can go a long way!