Customer Services Advisor in Frome

Customer Services Advisor – Halfords

Join as a Customer Services Advisor at Halfords. If you’re passionate about cars and bikes and great with customers, this role is for you.

Base Pay Range

• Age 21+ £12.41 per hour
• Under 21 £10.20 per hour

Role Overview

You will be working on customers’ vehicles in our car park and on bikes in-store. Key services include car parts fitting, technology fitting, cycle building and cycle servicing. You will deliver market‑leading standards of service and support our customers’ vehicle needs with speed and accuracy.

Responsibilities

• Deliver great customer service in a retail sales environment.
• Take proactive steps to help customers and understand their needs.
• Use problem‑solving skills to resolve fitting issues efficiently.
• Work on a rota basis, including weekends.

Qualifications

• Experience delivering customer service, ideally in retail.
• Proactive approach to customer engagement.
• Availability to work a rota including weekends.

Additional Desirable Skills

• Knowledge and skills in car parts fitting and cycle repair.
• Experience working towards and achieving sales targets.

Benefits

• 25 % off most Halfords products in retail stores and online.
• Amazing discounts of up to 50 % on your garage bills.
• Discount on Halfords Breakdown Cover, with bike cover as standard for annual policies.
• At least 25 % colleague discount at Tredz.
• Life Assurance.
• Uniform.
• Discounts on groceries, shopping, holidays, insurance, and more.
• Employee Assistance Programme offering free confidential support 24/7.
• Trade Price Bike Scheme – buy one bike per year at reduced price.
• ShareSave scheme – purchase shares at 20 % discount.
• Cycle2Work scheme.
• Wagestream – access up to 30 % of pay as you earn it.
• Health Cash Plan – claim cash back toward healthcare costs.

Equal Employment Opportunity

Halfords is committed to creating an inclusive workplace. We welcome applications from all backgrounds, embrace diversity, and are an equal‑opportunity employer.

Location

Frome, England, United Kingdom

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Retail