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For Companies At a Glance
- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join the UK's largest automotive service and repair business with exciting growth.
- Benefits: Enjoy 5.6 weeks' leave, discounts, health plans, and a chance to progress your career.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Excellent customer service skills and IT literacy; driving licence required.
- Other info: Join us in shaping the future of motoring services and electric mobility.
The predicted salary is between 28800 - 43200 £ per year.
We are the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Responsibilities & Qualifications
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We are in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Benefits
- 5.6 weeks' annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan - to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Customer Service Advisor in Farnham employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Farnham
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, services, and recent developments. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle difficult situations or technical concerns. We want to see how you can keep calm under pressure and deliver excellent service!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Halfords. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Farnham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tough situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy: Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know! It’ll give you an edge in the application.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and relate your experiences to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and recent developments in the automotive industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your capability to deliver excellent service.
✨Stay Calm Under Pressure
You might face questions about handling difficult situations. Think of scenarios where you managed stress effectively. Practising how to articulate these experiences can help you convey your professionalism and calmness during the interview.
✨Highlight Your IT Skills
Since the role involves using an in-house system for job bookings, be ready to discuss your IT literacy. Mention any relevant software you've used before and express your willingness to learn new systems quickly. This will reassure them of your adaptability.