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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and opportunities for career growth.
- Why this job: Step into management with training and support to achieve your career goals.
- Qualifications: Experience in supervising teams and delivering great customer service is preferred.
- Other info: Be part of an inclusive workplace that values diversity and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you'll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you'll have an infectious enthusiasm for our products and services. You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.
Requirements
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor in Eastleigh employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Halfords, their products, and their values. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service stories! Think of times you've wowed customers or led a team. Be ready to share these experiences in interviews to demonstrate your skills and passion for retail.
✨Tip Number 3
Network like a pro! Connect with current or former Halfords employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Halfords family!
We think you need these skills to ace Department Supervisor in Eastleigh
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've wowed customers in the past and how you plan to keep that legendary standard going at Halfords!
Team Leadership Experience is Key: If you've supervised or led a team before, let us know! Share specific examples of how you've coached others and contributed to a positive team environment. We love seeing that enthusiasm for teamwork!
Be Yourself in Your Application: Don’t be afraid to let your personality shine through! We’re looking for someone with infectious enthusiasm for our products and services, so show us what makes you tick and why you’re excited about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Halfords family!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Before the interview, brush up on your knowledge of Halfords' products and services. Being able to discuss specific items or services shows your enthusiasm and commitment to the role. Plus, it’ll help you connect with the interviewer when you can speak their language!
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share examples of how you've successfully led or coached others in the past. Think about specific situations where you motivated your team or resolved conflicts, as these stories will highlight your suitability for the position.
✨Demonstrate Customer Service Excellence
Prepare to discuss your approach to delivering exceptional customer service. Have a few anecdotes ready that illustrate how you've gone above and beyond for customers, as this aligns perfectly with Halfords' focus on wow-ing every customer.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the department. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
