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- Tasks: Lead and motivate teams in a dynamic automotive service environment.
- Company: Join the UK's largest automotive service and repair business with growth opportunities.
- Benefits: Enjoy uncapped bonuses, discounts, and a structured induction program.
- Why this job: Be part of a culture focused on customer experience and professional excellence.
- Qualifications: Strong leadership skills and experience in customer satisfaction required.
- Other info: Opportunities for career progression and access to training qualifications.
The predicted salary is between 28000 - 36000 £ per year.
Brilliant at leading a team? Join the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! A newly created role within our Autocentre business, our Designate centre managers will be a vital support to our management team. As a Designate centre manager, you will be supporting local centres within the area within a reasonable travel time and leading the in centre teams with support, encouragement, and motivation. No two days are the same so you will need to be open to change, adaptable, and ensure that the team are on board and motivated to constantly move forwards with the everchanging environment that adapts to meet our customers’ needs and demands. This experience will set you up to successfully run your own allocated centre when an appropriate vacancy arises. Our customers are at the heart of everything we do, you will be there to support and engage the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience, helping the team to focus on achieving amazing results and building your centres reputation for excellence. We expect nothing but the best to be delivered in terms of service and meeting demand, whilst delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today! • £35,000 – £40,000 per annum • Average uncapped bonus of £10,800 per year (with potential to earn more) • 5 days a week • Earn extra with our refer a friend scheme – T&C’s Apply. Benefits Include: Structured 12 week induction into our business 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream – access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging and motivational, coaching-based approach to team development and able to provide in the moment training. Strong financial acumen with experience of managing P&L and optimizing profit Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house systems. Good time management A current valid driving licence We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Designate Centre Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Centre Manager
✨Tip Number 1
Familiarize yourself with the automotive industry, especially in service and maintenance. Understanding the latest trends and customer expectations will help you stand out as a candidate who is not only passionate but also knowledgeable about the field.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and improved customer satisfaction in previous roles.
✨Tip Number 3
Show your adaptability by sharing experiences where you successfully navigated change or challenges in a fast-paced environment. This will demonstrate that you can thrive in the dynamic atmosphere of a Designate Centre Manager.
✨Tip Number 4
Prepare to discuss your financial acumen, particularly in managing P&L and optimizing profits. Being able to articulate your experience in this area will be crucial, as it aligns with the role's responsibilities.
We think you need these skills to ace Designate Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, especially in the automotive industry. Include specific examples of how you've delivered high customer satisfaction and managed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your adaptability and how you can motivate teams in a changing environment.
Showcase Relevant Experience: Detail your experience with financial acumen, managing P&L, and ensuring compliance with health and safety standards. Use metrics to demonstrate your success in previous roles.
Prepare for the Interview: Be ready to discuss your coaching-based approach to team development and provide examples of in-the-moment training you've conducted. Highlight your communication skills and readiness to learn new systems.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Designate Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, overcame challenges, and achieved results. Highlight your coaching approach and how you engage team members.
✨Demonstrate Customer-Centric Thinking
Since customer experience is at the heart of this role, be ready to discuss how you've previously ensured high customer satisfaction. Share specific instances where you went above and beyond to meet customer needs and how you plan to instill this culture in your team.
✨Understand Financial Acumen
The role requires strong financial management skills. Brush up on your knowledge of P&L management and be prepared to discuss how you've optimized profits in previous roles. This will show that you can contribute to the business's financial success.
✨Be Adaptable and Open to Change
With no two days being the same, adaptability is key. Prepare to share examples of how you've successfully navigated change in a fast-paced environment. Emphasize your willingness to learn and adapt to new systems and processes.
