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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Be part of an inclusive workplace that values diversity and ambition.
The predicted salary is between 11 - 15 £ per hour.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
To be successful in this role you’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor in Derby employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in Derby
✨Tip Number 1
Get to know the company culture! Before your interview, check out Halfords' social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in supervising teams and delivering great customer service aligns with what Halfords is looking for. Confidence is key!
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewers, let your passion for retail and customer service shine through. Share specific examples of how you've wowed customers in the past – it’ll make you memorable!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you’re engaged and serious about the position. Plus, it’s a great way to find out if Halfords is the right fit for you too!
We think you need these skills to ace Department Supervisor in Derby
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your legendary customer service skills in your application. We want to see how you've wowed customers in the past and how you plan to keep that enthusiasm going at Halfords!
Team Leadership Experience is Key: If you've supervised or led a small team before, shout about it! We love seeing examples of how you've coached others and delivered results together. It’s all about teamwork here at Halfords.
Be Specific About Your Achievements: When you talk about your experience, be specific! Share your track record of hitting sales targets and any exceptional results you've achieved. Numbers speak volumes, and we want to hear your success stories!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get you on board!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Before the interview, brush up on your knowledge of Halfords' products and services. Being able to chat confidently about cycling or motoring will show your enthusiasm and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Highlight specific situations where you’ve led by example or helped someone improve their performance.
✨Customer Service is Key
Think of instances where you’ve gone above and beyond for a customer. Be ready to share these stories to demonstrate your legendary customer service skills and how you can inspire your team to do the same.
✨Be Ready to Discuss Development
Since this role is a gateway to management, be prepared to talk about your career ambitions. Show that you’re eager to learn and grow within the company, and mention any training or development opportunities you’re interested in.
