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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure smooth store operations.
- Company: Join Halfords, a leader in motoring services and electric mobility.
- Benefits: Enjoy 6 weeks annual leave, discounts, bonuses, and health support.
- Why this job: Be part of a dynamic team focused on customer service and inclusivity.
- Qualifications: 1 year retail management experience and strong communication skills required.
- Other info: Opportunities for career growth and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.
Key Responsibilities:
- Lead by example to foster a customer-centric culture.
- Drive sales performance and maintain high service standards.
- Manage daily store operations, including compliance with health and safety and retail standards.
- Schedule and manage labor effectively.
- Provide on-the-spot coaching to enhance team performance and customer experience.
- Celebrate team successes and create an inclusive atmosphere.
What We’re Looking For:
- A year of managerial experience in a retail sales environment.
- Proven track record in coaching and managing colleagues.
- Strong understanding of compliance and operational standards.
- Ability to meet sales targets and deliver excellent customer metrics.
- Commercial acumen and awareness of industry trends.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.
We recognise that everyone has different needs, which is why we offer a range of rewards and benefits, including:
- 6 weeks of annual leave.
- Quarterly performance bonuses.
- 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
- Discounts on groceries, shopping, insurance, and more.
- Family & Friends Discount Events.
- Opportunities for financial planning support through Wagestream.
- Access to GP services 24/7.
- Share save scheme with a 20% discount on shares.
- Health Cash Plan for well-being services and healthcare costs.
- Pension Scheme & Life Assurance.
We are committed to your development and offer ample opportunities for career advancement within Halfords. Join us as we grow and innovate in motoring services and electric mobility. Be part of our success in getting the nation safely back on the move!
At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Deputy Head of Retail Deputy Head of Retail employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Retail Deputy Head of Retail
✨Tip Number 1
Familiarise yourself with Halfords' core values and customer service philosophy. Understanding what drives their success will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a retail environment. Highlight specific instances where your coaching improved team performance or customer satisfaction, as this aligns with the role's responsibilities.
✨Tip Number 3
Stay updated on current trends in retail and motoring services. Being knowledgeable about industry developments will demonstrate your commercial acumen and show that you're proactive about your role.
✨Tip Number 4
Network with current or former employees of Halfords if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Deputy Head of Retail Deputy Head of Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in retail. Emphasise your achievements in coaching and managing colleagues, as well as your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of compliance and operational standards. Mention specific examples of how you've driven sales performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Word, Excel, and PowerPoint. If you have experience with other systems, mention your willingness to learn new tools as well.
Showcase Your Leadership Style: Describe your leadership approach in your application. Provide examples of how you've fostered a customer-centric culture and celebrated team successes in past positions.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Deputy Head of Retail, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you foster a customer-centric culture.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've met sales targets and improved customer metrics in previous roles, as this will show your commercial acumen and understanding of operational standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life retail situations. Think about challenges you've faced in managing store operations or compliance issues, and be prepared to explain how you resolved them effectively.
✨Emphasise Your Communication Skills
Excellent verbal and written communication is crucial for this role. Be prepared to discuss how you communicate with your team and customers, and provide examples of how effective communication has led to improved team performance or customer satisfaction.
