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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, a leading retailer in motoring and cycling products, dedicated to keeping the nation moving safely.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options with Wagestream.
- Why this job: This role is your gateway to management with extensive training and career development opportunities.
- Qualifications: Experience in supervising teams and delivering great customer service is essential; technical knowledge is a plus.
- Other info: Halfords values diversity and encourages all backgrounds to apply.
The predicted salary is between 27000 - 30000 £ per year.
Halfords Kingston Upon Hull, England, United Kingdom
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Halfords Kingston Upon Hull, England, United Kingdom
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This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
€15.14 per hour
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services.
You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You\’ll Need
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Having a solid understanding of what they offer, especially in motoring and cycling, will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised or coached a team in the past. Be ready to discuss specific situations where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Network with current or former employees of Halfords. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your commitment to personal development. Highlight any relevant training or courses you've undertaken, and express your enthusiasm for furthering your skills, especially in areas related to retail management.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising or leading a team, as well as any customer service roles you've held. Use specific examples to demonstrate your achievements and how they relate to the Department Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for retail and customer service, and how your skills align with Halfords' mission. Be sure to include any technical knowledge you have, even if it's not essential.
Showcase Your Leadership Skills: Highlight any experience you have in coaching or training others. Provide examples of how you've successfully led a team or improved customer service standards in previous roles. This will demonstrate your readiness for a management position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Halfords
✨Show Your Leadership Skills
As a Department Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous experience in supervising or coaching others, and share specific examples of how you've motivated your team to achieve great results.
✨Demonstrate Customer Service Excellence
Halfords values exceptional customer service. Think of instances where you've gone above and beyond for customers, and be ready to explain how you would ensure the same high standards in this role.
✨Highlight Your Ability to Work Under Pressure
This role involves working to tight deadlines. Prepare to discuss situations where you've successfully managed time-sensitive tasks, and how you prioritised your responsibilities to meet targets.
✨Express Your Commitment to Personal Development
Halfords invests in training and development. Share your enthusiasm for learning new skills, especially if you have any interest in motoring or cycling, and how you plan to grow within the company.
